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User rating: 1.99 Read Reviews | Rate Theatre

2655 Cliffe Ave., Courtenay, BC V9N 2L8

250-338-5502 | View Map


1.99 / 5

User rating: 1.99

Based on 157 votes and 146 reviews



  • General Experience User rating: 1.87898089171975
  • Concession User rating: 1.89041095890411
  • Cleanliness User rating: 1.8843537414966
  • Theatre Presentation User rating: 1.92307692307692
  • Customer Service User rating: 2.36

 

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Theatre Reviews

Showing 41 to 50 of 146

The Rialto Way

March 11, 2016

I used to work at the Rialto many a year ago. The state of the theatre is a bit rougher and of course the proces are higher. That being said i understand how business works and where they make the money. My honest and fair feedback would be that the staff is hugely disengaged.....moving slowly, ignoring line ups, and just generally not happy to help customers. Many times i go there on a busy night only to get caught in a concession line to buy a movie ticket for the movie that will have no one watching it.....yet because of no box office i end up missing the beginning of my film. It appears to me that management does not give a damn about the staff or how the theatre is run, they are never around, never anyone to rip tickets (I should sneak in every now and again) and as mentioned from others the upkeep in the theatre isn't well kept. Please rethink the management staff of the theatre, with a change i believe the theatre will become what it once was.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Water Boiling in Courtenay means we get a 12 oz. soda instead of a large 20 oz.

December 10, 2016

The chairs Are falling apart and the place is run down. Courtenay needs a new theatre in this town.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Terrible wait times

December 16, 2016

Usually very long wait times to get tickets. Makes it very hard to take children, seniors who cannot wait like this - makes people late for movies. Short staffed and those there aren't terrible professional. Challenging - puts one off going to the movies there.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

1980 seats with 1990 decor/colour.

August 09, 2017

For the amount they charge for admission, you'd think upgrading the seats, or at least replacing the foam, would be a priority. Especially since customer comfort will keep 'em coming back, or turn 'em away forever. Nanaimo is only an hour away and my family is willing to travel to not endure the numbness this theatre's seats inflict 15min into a movie. My advice when anybody asks; stay away, Rialto is dying and owner says do not resuscitate!

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Why improve when you're the only place in town?

February 20, 2018

This is the attitude I'm sure the owners love to have. Who cares if the place is a dump, and if the seats are the worst and least comfortable things to sit on for a few hours? Why bother paying someone to change the show listings outside of the theatre? It's the only place locally and the scummy owners know it. Attitudes like this are the WORST and the sooner they go out of business and someone who cares even a little more comes in, the better

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Just put in new seats already!

June 27, 2016

It's a small theater in a small now. My expectations are not that high. Small screens and long wait times just to get your ticket. The young teens working behind the counter do they best they can. You have to line up with everyone buying popcorn. I never see anyone at the actual box office window anymore. I think we would all be happy if you just put in new seats already! The seats are horrible and have been for years. Springs are gone and as soon as you sit down you sink to the bottom. My kids bring pillows to sit on now. I hear a new theater is coming soon near the Costco. It won't come soon enough! It's worth the drive to Nanaimo just to sit in a clean theater and proper seats.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

worst theatre I've been to

March 06, 2014

Seats put my rear end to sleep after about half an hour. Spent forty bucks for stale popcorn and a sore bum. The place is in serious need of upgrades. A friend sent me some passes and I wouldn't even go back for free. Also, would really like to see some kids movies in 2d (you know, a normal movie) at reasonable times. Really wanted to take my kids to the Lego movie but it only plays once a week on weekends when I'm working and I'm personally against taking younger children to 3d movies. All things considered I will just take them to Nanaimo, the little bit of gas I'll pay for will make up for the extra cost I'd be forced to pay to go to the 3d version.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Most uncomfortable theatre I've ever been

July 31, 2014

Get some new seats owners!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

needs new seats !!!!!!!!!

September 11, 2014

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Bad movie selection

April 05, 2014

I usually have to drive out of town to see some of the movies that i want to see. It is frustrating to see them advertised but they are never played at THIS location. Also the seating is the worst!! Seats are often broken an crooked. Concession is outrageously priced. I refuse to buy from concession

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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