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User rating: 3.46 Read Reviews | Rate Theatre

5112 51 Ave., Cold Lake, AB T9M 1W3

780-594-3415 | View Map


3.46 / 5

User rating: 3.46

Based on 28 votes and 25 reviews



  • General Experience User rating: 3.46428571428571
  • Concession User rating: 3.5
  • Cleanliness User rating: 3.21428571428571
  • Theatre Presentation User rating: 3.28571428571429
  • Customer Service User rating: 3.85714285714286

 

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Theatre Reviews

Showing 21 to 25 of 25

Expensive

February 16, 2018

And lack of selections at concession

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Manager is very insensitive

June 17, 2016

Cold Lake Theatre is unaware of customers with crying babies throughout the movie so make sure if you go to a show and find that parents aren't keeping children quiet or contained that you get out of your seat and complain. My family and I spend $50 on the movies and $33 on snacks. A screaming baby right behind me, toddler constantly pulling my hair and my daughters' hair while whining and the patent completely inappropriately reprimanding them only added to a terrible Friday night movie. After the experience I privately and calmly spoke to the manager and he wouldn't offer any reimbursement of any know because I didn't complain through the movie. He shared that he wasn't aware of it and his workers don't monitor the theatre. I spend a lot of $ coming to this theatre and I am not happy with the way the manager spoke to me. Not convinced that he would have done anything about it even if I did complain. As I sat there through the movie, all I could think of was if the inconsiderate parent treated her toddler in that matter, I wonder how she would react to me or even a manager. I imagine at least a dozen other families also share the same unfortunate date tonight.

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst Management

June 20, 2016

Cild Lake is a aware of customers with crying babies throughout the movie so make sure if you go to a show and find that parents aren't keeping children quiet or contained that you get out of your seat and complain. My family and I spend $50 on the movies and $33 on snacks. After the experience I privately and calmly spoke to the manager and he wouldn't offer any reimbursement of any know because I didn't complain through the movie.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Gross

March 23, 2017

The theatre is well past its prime. The bathrooms are disgusting and have been for years. Can't expect the kids there to clean them and then serve popcorn. At the concession there are combo prices and separate prices, ie popcorn and pop combo is the same price as separate, what's the point. I only go to that theatre as it is the only one, if you can get past the musty urine smell you will say it is ok.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Revamped the whole Team!

May 06, 2019

Ruined our watching experience by coming to us and disturbed in the middle of the movie. They made a mistake on their ends about tickets and got us blamed and humiliated. It's ‘Rude and Unprofessional!’. Gave them more enough change and asked to buy coffee for the the staff so they can all sit together and talk about how they can improve their service. The manager is still young and still lots to learn in the Service Industry. Don’t fire her it’s just a matter of training. Nevertheless, because of the bad experience, we will never go back to this theatre anymore and won't recommend to friends and family.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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