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User rating: 3.46 Read Reviews | Rate Theatre

5112 51 Ave., Cold Lake, AB T9M 1W3

780-594-3415 | View Map


3.46 / 5

User rating: 3.46

Based on 28 votes and 25 reviews



  • General Experience User rating: 3.46428571428571
  • Concession User rating: 3.5
  • Cleanliness User rating: 3.21428571428571
  • Theatre Presentation User rating: 3.28571428571429
  • Customer Service User rating: 3.85714285714286

 

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Theatre Reviews

Showing 11 to 20 of 25

Best popcorn ever!!

September 08, 2017

the seats are uncomfortable. they need better seats.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

It fits my needs

June 25, 2015

I would love all the big perks of the city theatres but only once in a while as those big perks cost me a lot more. Even though I travel to the city for some of my BIGGER movies this is fantastic for my everyday needs and the prices are fantastic compared.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Good changes coming, thank goodness

January 03, 2020

Seats are outdated and not comfortable. Thank goodness they are due for an upgrade in spring 2020. Good changes that have already happened are better cleaning, online ticket purchases, and debit for purchasing tickets and snacks at the theatre. Washrooms and lobby badly need remodelling as well. Staff is very friendly and helpful.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Needs a refresh badly

September 10, 2019

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

aging facility, concerns with cleanliness

August 07, 2015

Usually only 1 ticket seller, so line moves slowly to purchase ticket. Concession is generally quite quick and good service. Washrooms are usually untidy and more than sometimes dirty. Theatre seats are more than sometimes dirty and some are broken. Theatre itself can be dirty as well.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Topics

August 26, 2013

We need to see more of a variety of movies. So many of these are violent or just plain infantile. Please vary your list. Thank you.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Ok theatre

February 16, 2014

For the only theatre available in a town, it is ok. The prices are pretty good. The concession prices are pretty high for the lack of selection. The theatre I guess is clean, it's just the slob customers who don't clean up after themselves that make it messy. The selection of movies available are good.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Old venue

June 12, 2014

Been going to this theater since I was a kid. It's been constantly upgraded over the years to keep it modern but after going to the theaters in big Centres ex. Ciniplex ect. This place just doesn't measure up. The seating isn't steep enough and the lack of washrooms has always been a problem for me. Also the manager is a creepy dude. Seems to hire nothing but young girls and constantly hits on my girlfriend.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

It's alright

April 05, 2015

Prices for movies are very reasonable. Don't like the fact that it doesn't accept debit, cash only, and the ATM charges $3.00 to withdrawal. The concession is lacking in selection and prices are a bit high. Theatre is old. Seats are uncomfortable if sitting for more than 2 hours and are not elevated enough so if you have people sitting in front of you, their heads will block your view. I don't use public washrooms to begin with, but know the washrooms have been somewhat clean and stocked. The staff are very nice and the choices of movies shown are satisfactory.

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

May 04, 2019

30 year old seats not very comfortable

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4
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