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User rating: 2.45 Read Reviews | Rate Theatre

6455 MacLeod Trail SW, Calgary, AB T2H 0K4

403-212-8994 | View Map


2.45 / 5

User rating: 2.45

Based on 31 votes and 27 reviews



  • General Experience User rating: 2.41935483870968
  • Concession User rating: 2.37037037037037
  • Cleanliness User rating: 2.39285714285714
  • Theatre Presentation User rating: 2.62962962962963
  • Customer Service User rating: 2.44444444444444

 

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Theatre Reviews

Showing 1 to 10 of 27

Excellent service all over.

July 25, 2017

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

September 16, 2013

nice theatre, very big theatre, good concessions.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Solid but wish would become even better!

August 17, 2013

This theatre was quite the thing when it opened in the late 1990s. I wish they still had the Sphinx above the concession working with its lasers and fire. It seems time for a revamp and even perhaps an expansion, as this theatre is often too crowded during the evenings/weekends. Appreciate though that it is so large, and plays many great movies ... plus also attached to Chinook Centre. Maybe another Calgary Scotiabank Theatre is feasible for NW Calgary near/at Market Mall? I miss the Market Mall theatres - they were always busy too!

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Good Theatre Overall

February 16, 2014

Been going on and off for years and the only real complaint I have is parking. As its in one of the busiest malls in Calgary you have a really hard time finding parking. I only go to this theatre if I have too.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Cineplex does Not accept their gift cards!

December 22, 2017

Have received a number of xmas gift cards from some friends purchased from grocery and drug stores. Wanted to purchase Chinook Cineplex ticket package that includes popcorn (about $40.00) in freebies etc . Went to Chinook they said I had to purchase the Christmas tickets direct from them. (Two ticket agents and a supervisor). Could not use their gift cards. if you are planning to purchase a Cineplex gift card buy it direct from Cineplex if you want the Xmas Cineplex freebies Chinook Theatre is great .

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Been going their for 15 years.

August 29, 2015

LIke averyone one else, this place needs to add more people to keep pace with the volume of people over the weekend. The amount of people going overrides the amount of efficiancey at the concession, and the titcekt line. Even with online ticket sales, the automated ticket machines. During weekend on can wait 20 minutes during the weekend to see a movie. Sometimes if they even are able to get in. Great news for business, But eventually things will fall. The place now needs natural light as the darkness is depressing and the chairs in the waiting area needs to be updated and more is needed. The only thing which hasnt been kept up to date since the theatre opened is the amount of time waiting for burgers at that burger concession . 5 minutes waiting time with noone in line up to 20 minutes when there is a line. I left once cause the guy was serving his coworker which took him 6 minutes to serve. I believe in breaks and all that. But honestly if your waiting for fries, serve the next guest.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

AVERAGE

December 12, 2013

Concession lines are RIDICULOUSLY bad. I didn't even bother. It looked like an airport line.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Sound is painfully loud

March 26, 2017

Every time we go we find the sound is painfully loud. The base causes heart pain. The bathrooms are too dark and the toilette paper very cheap.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

no butter for popcorn for more than a month, dirty washrooms FOREVER

May 23, 2017

I have been going to this theatre for at least 10 years as I live almost next door. It obviously is bringing in money so why can they not hire staff to clean the washrooms? I know they have renos underway but no butter for the popcorn? WHAT????

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Big Dot in Middle of Screen

June 28, 2019

Went to see John Wick 3 with my son this afternoon. Theatre 8 if anyone's curious. Throughout the movie, there was a bright white dot in the middle of the screen the size of a golf ball. No way they couldn't have known about it, yet they were OK charging people full admission. Kind of hard to get into the movie, kind of crappy for a company to think this is passable for their customers. I told a few people in line (to see John Wick 3) on my way out, and they were thankful.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3
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