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User rating: 3.00 Read Reviews | Rate Theatre

3030 Bloor St. W., Toronto, ON M8X 1C4

416-232-1939 | View Map


3.00 / 5

User rating: 3.00

Based on 48 votes and 43 reviews



  • General Experience User rating: 3
  • Concession User rating: 3.11904761904762
  • Cleanliness User rating: 3.06666666666667
  • Theatre Presentation User rating: 2.90909090909091
  • Customer Service User rating: 2.90909090909091

 

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Theatre Reviews

Showing 41 to 43 of 43

More Appalling Customer Service - Choose another theatre!

June 25, 2019

Went straight from work and had my backpack with me with laptop. Was told that I must leave my backpack in staff room. When I asked how many staff there were and who had access to the room, the woman who works there told me she wasn't going to tell me how many staff there were and that she was going to make it real easy for me and not sell me a ticket.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Terrible experience , extremely rude manager

October 16, 2021

This theatre ignores all COVID 19 vaccination screening requirements. The manager was ready to sell us movie tickets without asking for any proof of vaccination. When I asked if he required proof of vaccination, he said that if I had it I could show it to him. I stated that I just wanted to make sure that all the people in the theatre would have been screened. He said that’s not the way it works and that If I have proof of vaccination I can show it to him. He refused to confirm whether any patrons were being screened for vaccinations. I advised that we did not want to go into the theatre unless we were certain all were vaccinated.there were other patrons in the line asking the same question who were also concerned about the lack of screening. He then stated that we were causing trouble and that we better leave or he would call police. He grabbed my arm and pushed me out of the theatre. Outside I asked many people leaving from the previous show, whether or not they had to show proof of vaccination- they all said that they had not. This manager is incredibly rude and aggressive. I guess all the previous reviews I read about him are true!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Bad Experience

February 05, 2023

I had a bad experience there with some friends a few years ago. The manager started screaming at us as a friend had a coffee in her hand that she was just finishing. He grabbed the coffee out of her hands and started yelling about no bringing in food/drinks. We had already paid for our tickets. He suddenly decided that we should just leave and refunded our tickets. I have not been back since. No great loss as the last couple of times that I've been there the theatre was cold and smelled like mold. I felt sorry for the person taking our tickets as they seemed embarrassed and anxious.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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