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User rating: 3.33 Read Reviews | Rate Theatre

3090 Carling Ave., Ottawa, ON K2B 7K2

613-596-9475 | View Map


3.33 / 5

User rating: 3.33

Based on 34 votes and 26 reviews



  • General Experience User rating: 3.38235294117647
  • Concession User rating: 2.87096774193548
  • Cleanliness User rating: 3.34375
  • Theatre Presentation User rating: 3.6969696969697
  • Customer Service User rating: 3.33333333333333

 

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Theatre Reviews

Showing 11 to 20 of 26

Frozen was not the movie but that is what we were

December 29, 2014

Just saw In the Woods and it was great but the theater was freezing and all you could hear during the whole movie was the other movie beside ours......boom boom boom like thunder I agree the theater is getting Run down and the prices just go up?

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Wait to eat later, ridiculously overpriced and no refills.

July 06, 2015

It's getting to the point going to the movies is a rich man's game, which is sad.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Best seats!

April 20, 2017

Seats are relaxing like a home movie theater. You can stretch out and not have a neighbor sit on top of you. Unfortunately the exit, entrance and concession areas are filthy. Window, doors not cleaned on a Rota. Like hospitals expect sticky fingers and make it priority. It is like your home impressions are made when people step in. Also staff uniforms are drab and dirty. Set higher standards!

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Not Much On Offer!!

December 21, 2016

Since moving to Ottawa 3yrs ago, this soon became our go to movie theater as it was the closest for us. The problem is, it does not carry many up to date movies as movies tend to play for few weeks at a time. I noticed it always has a Hindi film playing but does not incorporate other types of niche movies and usually have to go to South Keys or Gloucester cinema if it is showing at all. With so many movies coming out on a regular basis, I wonder why the cinema always picks the sub par ones. I have never seen the theater full and wonder if this is a result of poor picks of films!!

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Customer Service Needs work

April 21, 2017

I saw the Beauty and the Beast. The movie deserves 5 stars. However the staff (excluding managers) do not. I got the impression staffers had better things to do then help me out. I asked for help with the yoghurt machine, a staffer came out, didn't even acknowledge my friend and I, hit a button, and walked away. It took me asking a second time for someone to explain how it works. My friend has a mobility impairment. As our movie was on the second floor. So I asked an employee to get the key so we could get down to the ground floor. The employee was engaged in a conversation i'm pretty sure wasn't work related. I was rudely told we didn't need a key in a tone that suggested we ought to know better. When we went to the bathroom, one of tbe soap containers was empty. We weren't entirely displeased. A male manager that took us up in the elevator, and was extremely kind and pleasant. I know this might sound like a bit of a rant, but I work in the retail industry, and I take pride in my job. So when I don't that service, I notice it.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

30 minutes of scene commercials, and advertising, not counting the previews.

July 10, 2015

30 minutes of scene commercials, and advertising, not counting the previews. I didn't pay for that abuse. I will go back to renting my movies for less. There was gum stuck to my armrest in many places, as well as sticky floors. They had a security guard and felt like were prisoners in jail with his scrutinizing everyone.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Ok for a casual Movie experience

October 10, 2014

Not much here in terms of experience. There were only two concession stands both offering limited and over-priced popcorn, drinks and pizza.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Felt like I was lying to staff

August 03, 2015

Saw movie and used my scene card to purchase a meal combo for my kids. On leaving my son wanted to pull the special tab on the popcorn bag to win something. At that point we discovered the concession had given us a small bag of popcorn instead on the larger size bag that contained the 'special tab'. So I went to the stand and explained they messed up. Well....I had to speak to two different people and finally a manager. I guess popcorn is treated like gold, I was eventually asked to swipe my debit card to prove that I was telling the truth. Really? I was then offered the difference in popcorn from the large to the smaller bag. After paying 20 dollars and change for 2 drinks, small popcorn and 1 candy I was totally insulted. I have seen movies 3 weeks in a row and was going to make this part of my routine but now I will find other things to do. Pathetic way to treat a paying customer. It is up to you to win me back. I suspect that this email will go unnoticed but at least it will give others an idea of what to expect.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

dont waste your money

January 19, 2015

the food is all too expensive what are we paying for!! the movie itself are ok but they should bring back drive in a lot better and cheaper....bring it back!!

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Management rude and not too bright

May 14, 2016

They turned the lights on before the movie was over. I complained by email and got two free passes. When I went to redeem them the manager said they were blacklisted and took them from me and refused to discuss the matter further. She was unnecessarily rude and completely unhelpful. I have since received 4 passes from corporate but won't go back to this theatre ever.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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