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User rating: 2.51 Read Reviews | Rate Theatre

1500 Cranbrook St. N, Cranbrook, BC V1C 3S8

250-417-3288 | View Map


2.51 / 5

User rating: 2.51

Based on 79 votes and 72 reviews



  • General Experience User rating: 2.56962025316456
  • Concession User rating: 2.38461538461538
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.53246753246753
  • Customer Service User rating: 2.74025974025974

 

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Theatre Reviews

Showing 51 to 60 of 72

Theatre and staff need an update

January 02, 2014

expensive concession food, very uncomfortable broken seats, theatre keeps some movies for weeks and weeks and some never come, bad customer service

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

What is this

February 08, 2014

This is the worst fricking theatre in Canada! The staff are decent for teens but everything else is a dump! I got popcorn thrown on my head in a movie! Wtf! Movies are not on time and chairs are broken and concession sucks balls!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Hello? Anyone there?

December 23, 2014

On reading the reviews of this small theatre, one has to wonder if the powers that be 1. Read them, and 2. Even care, given this is the only theatre in town. Now to my sad story, so consider sitting in your chair waiting for the movie, no, let's start with the usual trailers, to start. Waiting..waiting.. Ok, so hubby gets up and goes to find out what the hell is going on, and finds the kid who is supposed to be running it, on his cellphone doing lord only knows what. We always hear about distracted driving, well now we can add distracted projectionist to the list ?? So.. To the powers who are supposed to be running the show(s)..wake up and smell the popcorn. Oh wait. Stale popcorn doesn't smell.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

November 19, 2015

It's no wonder that Netflix and other ways of streaming movies are becomming more popular than going to this theatre and somehow are given the impression that this is the norm and you should pay through the nose to be insulted at the way you have to pay pay pay for nothing. I've gone to the movies there and have had to stand in line to get a ticket at the concession stand as the ticket office is closed, what the heck is that? Crazy way to run a business!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

People are not gullible.

April 27, 2015

The last few very vague 100% perfect reviews seem very suspect. I wouldn't doubt it's the owners posting on their own behalf. Even a satisfied customer wouldn't give that dump a "perfect" rating. Even good isn't good enough and if it was the person would have elaborated why it was so good. People are not as gullible as you'd like to think. FIX YOUR DUMP: or lower your prices. No one in their sane mind would post those.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

AWFUL

January 29, 2014

From the extortionate prices at the concession, to the FILTHY theaters (feet stick to the floors)bathrooms are gross, broken seats, outdated.The majority of the staff are teenagers who have clearly never taken any type of customer service course, rude, lazy,unfriendly! Cranbrook theater needs competition, as they know this is the only theater, so who needs to fix it up?!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Cranbrook Dump

February 06, 2014

Sad excuse for a theatre. Lazy staff, terrible seats... Will not go back to that dump!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Ushers are thieves

January 04, 2016

I went to Star Wars movie in dec 29, 2015 with my nine year old son who dropped his wallet that had all his Christmas gift cards in it during the movie. When I called to see if it was turned in it wasn't. We were in the back row and all the other patrons sitting near us had already left when we exited. Sad that a person in their place of employment would steal from a child:(

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

What Joke!

February 13, 2017

Daughter got $30 Gift card for birthday. One Adult. One Child. One medium Popcorn. No drinks. $30 gone. Out of pocket for more. What a joke this theatre is, it's not 20 screen cineplex in big city. It's 5 screen small town. Lower your prices or renovate/upgrade!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Renovate/Update/Refresh Or Lower Prices!

February 19, 2017

Ridiculous. Renovate, Update, Re-fresh somehow. Or lower prices! Ridiculous.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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