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User rating: 2.51 Read Reviews | Rate Theatre

1500 Cranbrook St. N, Cranbrook, BC V1C 3S8

250-417-3288 | View Map


2.51 / 5

User rating: 2.51

Based on 79 votes and 72 reviews



  • General Experience User rating: 2.56962025316456
  • Concession User rating: 2.38461538461538
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.53246753246753
  • Customer Service User rating: 2.74025974025974

 

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Theatre Reviews

Showing 41 to 50 of 72

Bad movie presentation.

January 13, 2015

Everytime I {we} go see a movie here, there is usually some kind of glitch with the movie presentation. 3D that is not in 3D,no sound, blurry picture etc.... But due to the fact that I live in the region, my only other option to see new releases, is to go to Calgary, and that just isn't economical....

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Not Great

January 02, 2015

Stale popcorn, maybe the movie does or does not start on time...might as well sit on a stump as the chair

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Outdated

January 20, 2014

The staff is the worst that I have ever come across. Slow, unfriendly and just plain lazy. Filthy dirty counters when you approach the concession I'm scared to even touch the counters. I watched a girl play with her hair then come to me to ask 'What do you want?' Instead of 'What can we offer you?' Some serious customer service training needs to be done there but that's what you get when you have a bunch of teenagers running the place. I have yet to see an actual adult working there. I love going to see a movie, and do it at least 2-3 times a month. I absolutely hate approaching the counters for the outrageously priced food and the slow lazy staff. If there was another theater in town, I would go there.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Turn up the VOLUME!!!!!

December 28, 2015

As the title says, for the love of god, please turn up the volume! There has to be at least ONE person who works at this theatre that has seen a movie in ANY other city. It's obviously a management decision to have it that quiet, but i'd bet you if a Landmark exec was to visit this place they would NOT be happy. It doesn't have to be ear bleeding loud but I should'nt be able to hear other people ( 6 rows away ) eating their popcorn during an action scene. Seats are pretty much done too, very uncomfortable. They're just worn out. Floors are usually a sticky mess, which I attribute to the absolutely USELESS cupholders that actually cause more spilling beverages than preventing them. The staff are...ok, but most are under 15 and haven't really had much time to perfected their "customer service skills" so I can let that one slide. Concession was acceptable ( popcorn has been stale and quite salty, expensive but expected at a theatre ) until they moved the ticket purchasing there. Horrible Idea. Basically it's just a big dissapointing mess, but I guess they can get away with it being that the closest competition is 4 hours away. *sigh*

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Its the only place you can go...

February 10, 2018

Its old. Its dirty, and they are regularly understaffed. The price is really high for what you are getting. I would be ok paying this much if it was nice, but the management clearly understands that they are the only movie theater in town and if you want to watch a movie you have to go here no matter the cost.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible venue

June 06, 2019

Seats suck and are uncomfortable, they always run out of candy you want, and their climate control is terrible in the summer. Please do something, READ YOUR REVIEWS and make some changes!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

This is our only option.. OWNERS TAKE A HINT

March 23, 2018

This theatre needs a breathe of fresh air. We just had a full mall renovation and in my opinion, I think that the theatre should have had to do the same. It's been close to two decades since opening.. And nothing has changed. Those days were great! People enjoyed coming to the theatre, employees looked genuinely happy, to bring smiles to happy patrons. Now? It looks like we're all marching to our death and the ticket checkers are the ones punching our cards. It's truly a sad experience just getting to this point. Then... Getting to your seat is probably the only smooth thing this theatre has going for it. The seats are in terrible shape and need to be tossed away. My shoe literally stuck to the floor AND when the movie finally started, the lights were far too bright, the sound was so low and I properly rigged and the damn movie didn't even fit into the screen. We had to watch two sides of the theatre wall, to get the full picture. I don't know what can be done. Other than to just stop going to the theatre all together. Maybe once they actually have to close their doors to the public, will they do something about it.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

When it's your only option...

February 29, 2016

Everyone knows the place never gets cleaned. Everyone knows the seats and concession equipment are run down and broken. Everyone knows that the concessions are stupidly expensive. We all know that the staff are generally a bunch of half useless kids (I literally walked in one time to catch one staff member with his coworker bent over the counter, spanking her). Everyone also knows that the manager knows this theater is our only option, and that she can get away with throwing a temper tantrum whenever someone complains instead of actually working to improve anything...

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Worst popcorn of any theatre I've ever been to.

March 20, 2016

The staff was young, but quite friendly. The theatre itself is a run down disgrace. The popcorn was nothing but little bits of popcorn dust with equal amounts of unpopped kernels. (I have pictures) Will not return, ever!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Horrible

January 18, 2014

Worst theater I have ever been to. Dirty, uncomfortable seats, horrible service and outrageous prices on concession items. I wouldn't mind paying if everyone or everything in the theater was up to normal service standards. This place is way below standards. The seats looked so dirty when I sat down I was scared to catch something off of them. DISGUSTING!! The management should be ashamed of themselves!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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