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User rating: 2.51 Read Reviews | Rate Theatre

1500 Cranbrook St. N, Cranbrook, BC V1C 3S8

250-417-3288 | View Map


2.51 / 5

User rating: 2.51

Based on 79 votes and 72 reviews



  • General Experience User rating: 2.56962025316456
  • Concession User rating: 2.38461538461538
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.53246753246753
  • Customer Service User rating: 2.74025974025974

 

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Theatre Reviews

Showing 21 to 30 of 72

meh.

November 14, 2014

Nothing outstanding. Defiantly a small town theater. Please stop all the 3d madness.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Terrible seats

September 15, 2013

Seats are very old, uncomfortable, some backs are loose, concession food is so expensive. If you are going to the late show, don't expect the theatre to be clean

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

really pets at the theater

November 28, 2013

I love going to the movies but since when does it make it right that the staff can bring dogs to work?

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Grateful but it's not great!

January 11, 2016

Be grateful that this town has a cinema with 5 theatres. It has current shows and 90% of the time I have found the sound and picture quality to be fine. I have experienced "no sound" or delayed starts and If it happens you can receive a complimentary pass. Be sure to ask for it. If the ticket wicket is closed buy them at the ATM (?auto ticket maker?) across from the concession. I never buy treats there and bring my own water from home and agree that the drink holders are a big problem. Staff have been friendly and helpful to us, but they should be paying more attention to the film's running. We cherish the Rotary films (once a month and then the film fest in March) and thank Columbia Theatre for their involvement.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Night out

June 12, 2018

I find it very dirty all over ! Seats have so much stuff stuck on them they may need to be replaced. I don’t get to go out often to a movie as of medical reasons and enjoy it but it should be cleaner

  • General Experience User rating: 5
  • Concession User rating: 1
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Seat broke when relatives visited when we went to the movies

August 07, 2019

Family visits from Ontario are rare and when they do happen we are so proud of the city and beautiful surroundings. What an embarrassment when we took our guests to the movies and the seat broke when he sat down. :(. He was too embarrassed about falling to note that he was hurt. The employee we reported it to came and put something on the chair to show it was not in use. It was something that shouldn’t even happen but man! It would have been nice to at least give him a free ticket or money back. Normally I have no complaints. This was just not handled with customer concern and care.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Buying tickets

September 16, 2018

I think there should be one person assigned to sell tickets only. It bothers me that I have to que behind concession people for ages, when all I want to do is use my movie pass card.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Poor Seats

August 06, 2013

theater seats are showing terrible wear and tear, backs are loose, seat are lumpy very uncomfortable. Very Old.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Poorly run

December 06, 2013

Never get half the new releases, keep some movies for 4 weeks, crappy service, bad popcorn always get a bag full of crumbs, washrooms broken all the time, Needs new management

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

it's not that bad

February 08, 2014

you'd think this was an atomic waste dump by the comments here. sure, it's not the nicest and the newest theatre in canada but it's decent. anybody complaining about pricey however correct apparently hasn't been to a theatre anywhere else in canada in the last five years

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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