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User rating: 3.07 Read Reviews | Rate Theatre

1940 6 Ave., Castlegar, BC V1N 3H5

250-304-2229 | View Map


3.07 / 5

User rating: 3.07

Based on 34 votes and 30 reviews



  • General Experience User rating: 3.05882352941176
  • Concession User rating: 2.93939393939394
  • Cleanliness User rating: 3.18181818181818
  • Theatre Presentation User rating: 3.03030303030303
  • Customer Service User rating: 3.15151515151515

 

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Theatre Reviews

Showing 21 to 30 of 30

Worst Customer Service

December 27, 2014

Decided to take our grandchildren to a matinee yesterday. In total there were 6 children and four adults. By the time we paid for tickets and treats we had spent almost $150. One of our grandsons is 4 and wanted ice tea for his drink. It came in a very large bottle that he would not be able to manage. We asked for a cup so that we could pour some in and he could drink through a straw. We were told that they don't give out cups. Could understand this if we had just walked up to the counter and asked but we asked as we were purchasing the drink. The child who was waiting on us was quite rude and when finally out of frustration I said I would buy a damn small pop with no pop in it, he told me there was no need to be abusive. I paid $3 for an empty cup so that my grandson could enjoy his drink. The frustrating thing is that putting it in a cup was as much for their protection as his. I am sure it would have cost much more to clean the seat after he spilled all over it, than the 2 cents the cup cost. The $3 I spent on the cup is the last dollar they will ever see from this family!!!!!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

More variety please

August 08, 2014

If you are into children's movies, violence, block busters, then this can be your venue. If you want to see some of the more quality, artistic films......won't happen. So many, many good movies never appear. Why is that? I do go because I love lots of movies but need to totally leave Castlegar to get some of the hit more off beat movies. Lets have some variety. Please.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Better than most

April 17, 2014

Line ups are much smaller for new movies than in Vancouver where I come from. Wait times are shorter for popcorn.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

ATM charges

February 16, 2014

Of course they don't accept credit or debit cards, but oh so convenient they have an ATM right there so they can charge you another 3$ for fees. I will never return to this theatre in my lifetime!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

False Advertising

January 12, 2014

We drove twice to see a movie. The first time we missed it because we didn't look up the time. The second time we didn't get to see it after we drove in the pouring snow because they weren't even playing it. We checked the website and called and they both said that it played on that day at 6:15! We go there and they weren't even open. Then the boss lady said that if we actually listened to the end of the message, it said our movie was not playing. Well why would your website and the automated voice message say that it is?! RIDICULOUS! I have no choice but to go to this messed up theatre because they offer more varieties but if I have to go through another situation like this again...oh boy....Also, the concession is overpriced and sketchy.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

fine

January 07, 2014

i have been to this venue on quite a few occasions, and i have had nothing but good experiences. The lines are generally small, unless you are going to the opening day of a big movie. As for the prices for food i would say that this theater is reasonable compared with the astronomical price you will pay at any bigger center. This is a small theater with a small market. What else would you expect?

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

M'eh

December 26, 2013

Very annoying to arrive 20 minutes before the movie starts and then have to wait 15 minutes in line just to buy tickets. Then another 15 minutes to buy overpriced concessions snacks. For a theatre with more than 1 screen, this is unacceptable.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

No care for customers! Only one-ticket line-up!

September 20, 2013

Often you will wait in line forever and still be late for the movie because they only have one till for selling tickets! Ridiculous! They need to get some automatic check in or on line purchase happening. Go to Nelson if at all possible!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Overall good experiences

August 21, 2013

We go to the movies a lot and my experience at the Castlegar Cinemas is favorable. Most of the time the line ups are small. The concession prices are less than the bigger cities.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

worst checkin and worst concession value

July 04, 2013

Very disappointed with check in line up time only one cash. Extremely let down with concession values. Theaters are known for concession gouging but this theater is terrible.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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