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User rating: 3.29 Read Reviews | Rate Theatre

300-388 Country Hills Blvd. NE, Calgary, AB T3K 5A6

403-226-8687 | View Map


3.29 / 5

User rating: 3.29

Based on 46 votes and 34 reviews



  • General Experience User rating: 3.10869565217391
  • Concession User rating: 3.13953488372093
  • Cleanliness User rating: 3.29545454545455
  • Theatre Presentation User rating: 3.47727272727273
  • Customer Service User rating: 3.42857142857143

 

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Theatre Reviews

Showing 21 to 30 of 34

worst movie

February 18, 2016

i went to a movie at this theatre and they would refund the ticket and i love cineplex theatre at chinook and sunridge

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Inconsistency of Pricing for Imax

February 28, 2014

We frequent this theatre but would like to comment on three issues we have encountered. The first one is the poor ethics of the servers at the concession. They would rather talk amongst themselves, are cheap on the 2 squirts of butter on the popcorn though I pay for this "luxury", give us regular pop, instead of diet, and ice when requested not to! They do not know how to say "Thank you" if their lives depended on it. Then there is the additional charge to see a movie in The Imax Theater. We buy our movie tickets at Costco, so we expect to pay an additional charge to see the movie in a IMAX. One day we were charged additional $10.00 for the two of us. No problem. Then last Friday we returned to the Theatre and requested the Imax. The waitress charged me $14.00 for the exact same thing!!!!! When I asked her why the difference in the price, she said she did know "because that is what it says here." I tried explaining to her, why we were confused with the change in the price, but she said "It should be $14.00" and she could not do anything. No manners at all. We paid the $14.00, got our drinks, with ice, and our popcorn with 2 squirts of butter. An offer to call a manager, would have been nice, but I know it was not a consideration on either of our part. And finally, the guy that takes/checks the admission slips. He is cold, yanks the slips out of hands, thinking he is cool, tells which theatre to go to, and returns the Customer portion of the admission ticket.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

charging for city water

February 19, 2014

this is the 2nd empire theater that told us that "city" water will be 4.?? a glass, even though we said we would pay for the glass...is this even legal? I'm addressing this with the BBC

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 0

Landmark has gone way down hill

October 24, 2015

The theatre needs to be shutdown and all the seats replaced. There is no support for your back. Needs an overhaul, refresh the experience, we pay top dollar but get a subpar experience watching a movie. Time to fix or get out of the business.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Not worth it

April 01, 2015

Overall, not impressed. Disappointed on several counts. But the biggest annoyance was being sold tickets for a showing that was 30 mins along, instead of the showing that I asked for.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Appalling customer service

December 20, 2016

This is the 5th time in a row that I've been to the theatre and the guest services area has been closed. There were two people serving in the concession area which had a huge line up. I was already 20 minutes late for my movie and asked to speak to the manager on duty. Kiia came to speak to me to say that they didn't anticipate that they would be busy, so they are short staffed. I asked if that is their standard line as lately they have had minimal staff on weekdays. To add insult to injury, I tried to purchase the tickets at the machine and neither of the 2 machines worked. Kiia tried to purchase the tickets on the machine and he couldn't either. I asked if he could get me the tickets on another machine as we were now 30 minutes late and he refused. His solution was to come back for the 9:45 show. WOW ...that has to be the worst customer service in the industry. Perhaps you can teach your staff some basic customer service skills and have adequate staffing to justify the $13.25 ticket price!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

No Single Tickets

August 08, 2021

I went there for the first time tonight and, though my movie was playing in several theatres, each theatre came up the same when I tried to purchase my ticket: not enough seats purchased! Have they NEVER heard of single seat purchases before?

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worse Theatre experiment ever with no customer service

January 03, 2023

I have booked a movie tickets for our family during Xmas day (Dec. 25, 2022) to watch Avatar, when we arrived at the theatre, we found the door is locked, with a sticky showing they're closed to do flooding. I have called and left many message for the Theatre to get back to me since Dec. 25, but I still haven't hear back from anyone yet. Nor do I get my refund from my ticket. I continue to contact the Theatre, but still couldn't get through to anyone, and direct the call to voicemail. I decided to visit the Theatre in hoping to get my refund, but I still haven't get my refund and they asked that I wait another week. I requested to speak to the manager, and I am told the manager is busy, and couldn't come speak with. I am very frustrated that I couldn't get a hold of anyone over the phone, and I still can't get my refund after visiting the Theatre, this is the worse experience ever.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Theatre Service Plumets

June 09, 2014

We frequent this theatre numerous times a month despite living down the street from a Cineplex and are devastated by the dive the experience has taken. The service behind the counter is sub par compared to being run by Empire. The physical condition of the theatre has actually worsened since the take over despite what one would expect. How long should a soap pump and two automatic sinks be broken for? On this particular evening we were refused to use a Landmark coupon because it was printed before they took over and their name wasn't on the list of their establishments. They will no longer accept Empire coupons but neither Landmark coupons. We spent almost $60 including upsizing snacks because we always get the free refills however that was pointless because less than an hour into the movie the entire concession was shut down and not a team member to be seen, in fact when the movie ended there was still no one on the floor. This is unacceptable for a 9 o'clock show on a Thursday night.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Filthy

April 30, 2016

The new seats are fantastic but the concession areas and washrooms are filthy - management needs to get on this or people will not come back!

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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