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User rating: 3.51 Read Reviews | Rate Theatre

551 Huron St., Stratford, ON N5A 5T8

519-273-6780 | View Map


3.51 / 5

User rating: 3.51

Based on 28 votes and 26 reviews



  • General Experience User rating: 3.60714285714286
  • Concession User rating: 3.59259259259259
  • Cleanliness User rating: 3.77777777777778
  • Theatre Presentation User rating: 3.48148148148148
  • Customer Service User rating: 3.07692307692308

 

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Theatre Reviews

Showing 21 to 26 of 26

Desperate for Cineplex

February 11, 2017

this city is starving for a legitimate movie theatre & this one doesn't cut it.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

TERRIBLE CUSTOMER SERVICE

April 27, 2017

God forbid you have an issue or have to converse with the staff. Spend a few extra dollars and go to larger cinema. You will be treated better and if not, they will still never be as deceiving as this family business.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Treat kids unfairly

June 30, 2018

When ur son gets kicked out of a movie before it starts for throwing popcorn (and didn't have popcorn) and then I go in for an explanation and just get a nonsense story. Its a shame we have no other option in our city but its worth the gas money to go watch a movie in Waterloo.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Dirty and mouse infested

April 27, 2017

movie was fine but the theatre was extremely dirty and run down their was a puke stain in the hallway they said they tried to clean up but they can't get rid of the god awful stench the employees are rude and even worse the owner is the rudest of them all those 8 year old girls didn't deserve to get yelled at by you Bruce just because they were crying they dropped their popcorn, get a life and have some respect karma will catch up with you ... TAKE YOUR BUSINESS TO SOMEONE WHO CARES ABOUT THEIR NEIGHBORS

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst service ever.

July 18, 2015

Oversold a show and rufused to give refunds. The people that work there, including the owner, are extremely rude to customers.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

No Debit

June 29, 2014

Please join us in the 21st century. The really disgusting thing is that they shamelessly point to the ATM, next to the window, which charges $5 per transaction. Crooks.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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