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User rating: 3.91 Read Reviews | Rate Theatre

1014 KING STREET WEST, Hamilton, ON L8S 1L4

905-522-7173 | View Map


3.91 / 5

User rating: 3.91

Based on 36 votes and 31 reviews



  • General Experience User rating: 3.91666666666667
  • Concession User rating: 3.64705882352941
  • Cleanliness User rating: 3.82352941176471
  • Theatre Presentation User rating: 4.02777777777778
  • Customer Service User rating: 4.11428571428571

 

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Theatre Reviews

Showing 21 to 30 of 31

SEATS need looking at

January 19, 2014

great prices, old theatre stlye which is great....HOWEVER the seats are EXPTREMELY OLD AND UNCOMFORTABLE and I have noticed in the summer the smell of mold and mildew is very powerful---hopefully that has been remedied as the last time I was there (a month ago) the heat was on and no smell. REALLY need to take a look at the seats

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 5

Will always support you

October 05, 2014

Yes, Will always support you... but - please make all seats comfortable, replace them one day, invest into the future! Otherwise most of your supporters will go somewhere else. Sorry.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Debit machine was broken. Wouldn't let us get in with cash (off by a toonie!).

January 13, 2023

We tried to buy tickets online but as soon as the movie started the listing disappered off the site -- which is just stupid. Cashiers wouldnt let us buy a ticket to another movie online and let us in. Management clearly lacks a culture that allows for any flexibility despite being a "community theater". Very corporate interaction. Shame. I don't know. They spent all this money on renos, the tickets are way to expensive and they play the same few movies over and over again for months at a time. Will not be coming back. Stay clear of this place and go to the Playhouse. The staff there has always been incredibly friendly and helpful. The movies are cheaper and there is a far better selection.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Best movies anywhere

June 11, 2016

From "salmon Fishing in the Yemen" to "What We Did On Our Holiday", there is often 'a movie everyone should see' playing at the Westdale. These shows are often far more meaningful than what's playing at the larger venues.

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 0

Not good

November 11, 2013

Getting worse every year!

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Good movies

May 12, 2014

I like the repertoire of this place but the chairs, chairs.... Maybe one day you will put a new ones, please

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Needs to be renovated

March 08, 2014

This theatre use to be beautiful. Like everything else the city of Hamilton is letting it fall a part. I understand you want it to be old looking, but that does not mean it needs to be dirty and falling down.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Two thumbs down.

December 17, 2013

Terrible service and a terrible experience. I have no idea how they stay in business. There's nothing 'art house' about this theatre-they play the same movies as the other theatres in the city, but have the nerve to overcharge, possibly because the pretentious snobs who patronize this place are too stupid to look up other showtimes. They are disorganized and often have the wrong showtimes (for instance, they had advertised a certain movie on their marquee, and on their webpage, but upon arriving for the movie I was rudely told it wasn't playing anymore).

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Admission

January 21, 2016

Can't believe they don't take Visa or Debit? Since they want cash only they should be charging less than $10. A regular movie is only $11.99 and on Tuesday I can get the movie for half price. Should get with the program and give people the option to pay other than cash.

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Where did the old Manager go ???He kept it together

March 16, 2014

Terrible odor, rude staff, and got short changed!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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