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User rating: 2.61 Read Reviews | Rate Theatre

15 Perry St., Woodstock, ON N4S 3C1

519-421-3456 | View Map


2.61 / 5

User rating: 2.61

Based on 17 votes and 17 reviews



  • General Experience User rating: 2.64705882352941
  • Concession User rating: 2.64705882352941
  • Cleanliness User rating: 2.5
  • Theatre Presentation User rating: 2.4375
  • Customer Service User rating: 2.82352941176471

 

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Theatre Reviews

Showing 11 to 17 of 17

Gross!

January 15, 2016

Absolutely in need of an upgrade and real cleaning!!!!!! A movie theater should smell like popcorn, not urine!

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Cameron

June 23, 2016

definite in need of a face lift, very tired atmosphere,,,, has mold like odour, springs in seats are very worn out , needs to be replaced. We are regular moviegoers 2+ x a month, depending on movies listed. Lately have driven too other theatres. because of the mold smell. not pleasant. should be inspected.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

It's nothing special

March 05, 2017

This place has in the past 4 months had a garbage bags over the seat in the theatre and is still not repaired. They took all the arcade games out. U walk in and it feels like a abandoned dream. Just holding on. They had a 50 shades of grey poster on the wrong theatre which looked strange when kids came walking out of it. Only to find out they are aware of it. But didn't seem to phased by it. The food well limited. Very limited. They really need to amp thimgs up.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

worst theater anywhere

December 30, 2014

They don't show any good movies and they have horrible everything

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Most horrible experience I have ever had

December 26, 2017

S*** service, theater smelt like someone s*** them selfs. Movie was to start at 9:00pm they still had a movie playing from before In the same theater. Told us to go in during credits as well. After the credits finally finished it was a blank screen for 15 min or so after. Horrible and personally if you can't do something as simple as scheduling you shouldn't have a theater. Went out to see what is going on and it turns out they forgot about us and didn't even start it. Great....... Movie is only half way done. Went to get something to drink and they are closed. Never go to this theater.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible customer service!!!

August 20, 2019

My family and I have been regulars since this business opened - we will never be back. My middle child - born in January 2005 has been turned away multiple times this summer as they did not believe she was fourteen. After straightening this out in early summer, we once again came across an employee who would not admit her without her student card. It was explained that her student card will not be available until after September, as that as when she starts high school. I was told - "they should be out by now." No consideration for the fact that her mother was vouching for her daughter's age in person!! Implying that I am a liar since I could not provide a non existent student card. Speaking with the manager was just an exercise in frustration. He could not even be bothered to get out of his office chair to address the situation. He also told me that she should have the student card. When it was explained that they were not available until school started in the fall, he mentioned that we should have a birth certificate. Newsflash - birth certificates are not photo ID, and student cards to not have birthdates on them. You cannot win in this situation. I have followed up with other theatres and been told that this would not have happened at those locations. The very fact that I was at the theatre in person, would have been enough. The owners of this business need to get involved as the customer service is non existent. I also find it interesting that not one week prior to this incident, I took a group of girls (all 14 years old) to see the Lion King at this location. When I purchased the adult tickets - no one said, these girls should only pay the child price. Interesting how that works. You have lost our business.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Old!!!

January 12, 2017

This theatre needs a good cleaning. I have to use my flash light to ensure there isn't gum on the seat. It smells like mild all the time. Please clean it!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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