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User rating: 2.46 Read Reviews | Rate Theatre

1571 Sandhurst Circle, Toronto, ON M1V1V2

416-299-3456 | View Map


2.46 / 5

User rating: 2.46

Based on 38 votes and 30 reviews



  • General Experience User rating: 2.5
  • Concession User rating: 2.32432432432432
  • Cleanliness User rating: 2.77777777777778
  • Theatre Presentation User rating: 2.62162162162162
  • Customer Service User rating: 2.05263157894737

 

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Theatre Reviews

Showing 11 to 20 of 30

Better than Before

October 14, 2013

it wasn't that bad, it was upgraded i guess the seats only were. I don't think there were any improvements to the sound system. But it was better than before.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

poor service

September 25, 2013

I went to see thaliva at woodside cinemas on aug 31 and found the sevice below par. we went with six kids and 3 adults and when we bought concession for $75 dollars we needed 3 extra bags to divide the popcorn between the kids. the lady in the counter acted as we asked for a kidney when we asked for the 3 extra paper bags even when we offered to pay for it. i found that eally annoying and itrritating espicially when you spent close to 200 dollars and you still get treated this way. so i just wanted to share my expirence

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Won't be back

February 23, 2017

Simply the only choice in terms for South Indian and sri lankan movies and we have to settle for a crappy theatre small screens and on most cases over inflated fees ... heck I know you need to make money but provide a decent experience instead of gouging ppl out of pockets... :( wouldn't mind paying the money if screens are big ... place is clean.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Small and dirty place

May 13, 2017

Outdated and dirty place. You are better off watching it at home.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Seat Numbering is confusing

May 14, 2017

There is no one in the hall to guide in seating arrangement.. The seat numbers are written BEHIND the seats which is almost impossible to read.. so there is confusing especially in row K as the seat number ahead of you is NOT the seat the number of the row.. so you cannot be sure if the seat number written on the previous row seat is the same as your seat number..

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Horrible Customer Service

September 09, 2016

If I would gave them a 0/5 I would. I went to this theater today to watch a movie with my family. Besides the fact that the tickets were the ridiculous price of $20, this theater has probably the worst customer service. We wanted to watch the 10:30 show and to be sure we got tickets before they sold out I went in at around 4:00 to get the tickets. I specifically asked for the 10:30 show twice and the box office employee guaranteed it was for that showing. at 10:30 we were in the theater at our seats, but soon as others came in claiming we were in their seats we realized there was a problem. It turned out the box office employee had given us tickets for the 7:30 show instead and when I brought this up with the manager he shrugged it off and all but told us we had to leave and he couldn't do anything, not even acknowledging that it was the theater that was at fault, or offering a refund of my $80. As the people who also had tickets to our seats were nice the offered to sit somewhere else so that we could still watch the movie. Don't go to this theater. There is York Cinemas a few minutes drive from here and the customer service and all around experience is also better there.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Time waste

July 12, 2015

Not a great looking theatre. Started late than the scheduled time. Too many commercials. Interval break given. Again the whole lot of commercials. Stole my time.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible place and Worst customer service

August 10, 2015

Horrible place for non South Asian the people are manners less they were kicking our sets we asked them to stop but they had no manners then we compline to customer service they didn't care nobody take care of the problem. Inside the theatre was freezing cold three time I went to costumer service to take care of cold temperature but they didn't do anything to make us feel comfortable. It was our first and last visit to this theatre.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

terrible customer service

September 01, 2015

People who work there, don't know how to deal with customers. Right in the middle of the movie, they kick us from our seats. Even if people sit in the wrong seats, they should have dealt with it, before the movie started. Right when you're watching the movie, they bring some people in, tell us it's their seats, when seats were literally empty. They shouldn't be rude about it. Don't we all pay the same ticket price? Learn to say it in a polite manner. Worst customer experience ever.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Bad theater.... don't waste your $$$

April 25, 2017

Low quality theater charging high $$$

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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