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User rating: 3.87 Read Reviews | Rate Theatre

Shops at Don Mills, 12 Marie Labatte Rd., Unit B7, Toronto, ON M3C 0H9

416-644-0820 | View Map


3.87 / 5

User rating: 3.87

Based on 17 votes and 15 reviews



  • General Experience User rating: 3.52941176470588
  • Concession User rating: 3.5625
  • Cleanliness User rating: 4.23529411764706
  • Theatre Presentation User rating: 4.35294117647059
  • Customer Service User rating: 3.64705882352941

 

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Theatre Reviews

Showing 11 to 15 of 15

Do they know they're a VIP Theatre?

December 05, 2014

I watch a movie at this location once every week. This theatre is 30-35 minutes away from me, but it's always been worth it for a great movie night out experience. Every time you enter your theatre, you browse the menu, the server comes to greet you, you place the order, you receive it in time for the movie, and you're all set for the night. This time I entered the theatre, there were 5-6 'servers' standing in a circle by the doorway with ipads. They socialized up until the announcement came up to notify that the movie is starting and the service has stopped.....what service? What VIP experience? What in-seat food and beverage service? Is there a new rule of raising your hand like you're in a classroom to get service in the VIP theatres now? I was extremely upset because they literally slacked, socialized and off they went while I was left hungry and thirsty for the next 2 hours.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Avoid!

September 01, 2014

Total rip-off. The VIP label is just a cover to charge you $25 for a movie. Sure the seats are wider and leather, but after 15 minutes, you don't even realize it. The only other amenity is someone will take your order for overpriced drink and food, and deliver it right to your seat. Basically this 'experience' is for rich, lazy people - or dumb first-timers like me. Avoid if you value your money!

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Left the lights on for the entire first hour of the film! Just to sell more food and drinks.

October 14, 2023

Went to see Taylor Swift Eras concert there tonight. Management refused to turn the lights off for over an hour after the film started because the were "extending seat service". Missed more than 1/3 of the show not being able to see anything on the screen clearly due to the overhead lights, wait staff standing in front of my seat taking orders loudly and then delivering the food and drinks. $30 a ticket and I have to still buy another one (for somewhere else!) to see the first hour of the concert that was ruined. Lights being on killed the vibe and ruined the experience. The audio/video was also not properly in sync the whole time. And we paid a premium price to see the concert here. Ridiculous.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Wakeup Cineplex!

January 23, 2015

After you pay $25 for a seat, and you would like a glass of chardonnay, add another $13.50 for a 5 ounce, yes only 5 ounces. How money grabbing is that? A bottle of Toasted Head is only $17 in LCBO. And did you ever notice that they don't publish the movies playing on Tuesdays? Do they not want the public to come to the show for the reduced price of $14.99.

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

don't bother

September 04, 2014

what is the point?? to line the pockets of the cineplex executives. Stupid if u go

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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