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User rating: 2.99 Read Reviews | Rate Theatre

1680 Richmond St., London, ON N6G 3Y9

519-673-4125 | View Map


2.99 / 5

User rating: 2.99

Based on 38 votes and 35 reviews



  • General Experience User rating: 2.94736842105263
  • Concession User rating: 2.8
  • Cleanliness User rating: 2.94444444444444
  • Theatre Presentation User rating: 2.89189189189189
  • Customer Service User rating: 3.38235294117647

 

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Theatre Reviews

Showing 21 to 30 of 35

Both the movies & concessions are overpriced.

January 04, 2019

Especially for seniors.Popcorn tastes stale.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Needs all washrooms and hallway renovations asap!!!!! Very unpleasant smell of old carpeting allover the place.

January 17, 2015

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

NEEDS MAJOR UPGRADE AND STAFF TRAINING

January 26, 2020

Recent weekend visit , of course not 1 live staff to sell tickets , long lineups to obtain tickets and choose seats , But 3 of the robotic Kiosks were not working , A white paper saying out of order . the concession stand for drinks and popcorn was equally busy lobby is very dark and dated , So we left in disgust as when we finally got to a kiosk that worked ,,, the only seats were in first row or a few seats but not together !

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Old theater, not clean, smells of urine.

July 03, 2016

Dirty, sticky seats...covered in food and grease. Theater not cleaned from previous showing. No one took our tickets when we went in. Felt like it was a self serve movie experience with no staff for assistance. Really lacking cleanliness. Won't go back.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

too many commercials

August 26, 2017

Most expensive ticket in town and then we are subjected to commercial after commercial before the start of the movie extremely frustrating and a waste of my time not a good start to our movie experience. Greed is the only explanation, if you cant make enough money selling movie tickets then close the doors, if I want to look at commercials I can do that for free at home.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

July 29th ... hot and humid in theatre 6

July 29, 2016

Visited 3:40 viewing of Jason Bourne. Have never watched a movie before in a steam bath. Theatre was hot hot hot and humid. Someone should inform them it is ok to turn on the air conditioning.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Definitely showing its age!

August 24, 2014

I used to love this theatre, but sadly it needs repair. They've worked on the lobby and concession area. Now it's time to update the theatres and washrooms. When there are other options in the area that are more comfortable, which would you choose?

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Overpriced food and Senior pricing

October 08, 2017

We arrived. No one to take your Ticket and money. People having problems with getting the machines to work . We were not expecting to pay 9.99 + for an Admisdion price - MOST expensive in town! The Landmark and St. Thomas are less! Husband went to get the Kids combo - couldn't believe it was 11.96 - unbelievable! We have always paid around 6.50 for this which is a small size popcorn - small drink & M&M's. This place adds a crappy cheap toy and adds on almost DOUBLE the price!!!! We spoke with girl in Concession - she said she had been there 2 years and they have raised prices 3 X !!! The popcorn was tasteless and had no salt . We WILL not return to this over priced third rate Theater - a disgrace for Maisonville area!

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

WASHROOMS

November 07, 2018

for some reason the bathrooms are always looking DIRTY and UN KEPT. I have been to the show both in the afternoon and evening and the washrooms SEEM to be in this state. Is the health inspector okaying the cleanliness in this theatre? Please let me know, if the bathrooms will have attention before i visit again Thanks Barb Firth

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Appallingly Poor Experience

April 29, 2016

- They removed the box office line altogether, so unless you want to pre-pay and print out virtual bar-codes online with a credit card, which not everyone in the world wishes to do.... some of us still use cash, really...! We do! You are now forced to lineup at the concession stand to purchase your movie tickets. Naturally, the concessions are already understaffed, and you wait for an eternity behind families getting their armfuls of junk food to purchase a ticket. TERRIBLE POLICY .... PERIOD. - The carpets in the hallways and in the theatres STINK of urine and other general foul odours. (Just check previous reviews, people have been saying this for 2+ years, so apparently there isn't a care given to rectify this complaint) . - The temperature in the theatres is rarely comfortable. It's hot, muggy, stale and not air conditioned enough in the spring/summer/fall months and not warm enough in the winter.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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