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User rating: 3.06 Read Reviews | Rate Theatre

2385 City Park Dr., Gloucester, ON K1J 1G1

613-749-5112 | View Map


3.06 / 5

User rating: 3.06

Based on 24 votes and 20 reviews



  • General Experience User rating: 2.95833333333333
  • Concession User rating: 3.27272727272727
  • Cleanliness User rating: 2.90909090909091
  • Theatre Presentation User rating: 3.31818181818182
  • Customer Service User rating: 2.81818181818182

 

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Theatre Reviews

Showing 11 to 20 of 20

new ticket layout is horrible

December 26, 2017

who ever decided to add the automated ticket machines to main cashier que and reduce the people at cashier to 1 needs to be fired.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Yikes this place stinks

September 07, 2019

We went to see a good movie but holy cow the place stinks. The washrooms stunk and were a mess. Theatre 7 smells so bad it made the whole experience unpleasant. Too bad.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

No free refills - what a rip off

October 14, 2013

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

impersonal

February 24, 2016

Only one cashier-- and the kioks were not accepting credit cards. Garbage place !!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

tickets on line upsetting

February 13, 2020

tickets on line upsetting compared to how easy with Lacompared tondmark theatre

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Dated and dirty

January 03, 2019

Pick any other location in Ottawa. A night out at the movies isn't cheap, so I expect at the very least, a semi-clean environment. This location is so dirty it put me off eating my popcorn!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

No free refills, sad

March 22, 2014

smaller bags, bigger prices...there has to be a better value or we can just watching it from home.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Hard Headed Manager

May 28, 2018

So basically, if you want to go to the movies, don’t go to Silvercity Gloucester, the manager seems troubling only wanting to argue. We paid tickets to see Deadpool 2, but arrived late. As far as I know you’re permitted access even when late but have to show tickets. We showed our tickets, then the manager took our tickets, and we refused to let us. We asked for our refund and he told us to leave and called the cops. Goof ball. Bad for business.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Commercials, commercials, commercials

December 24, 2016

Waiting for the movie to start. So far, 13 minutes of non-stop commercials. So far my customer experience is extremely poor. I'll be going to another theatre from now on.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

NO RESPONSE

December 19, 2013

Even though on the phone they state that the office is open 1/2 hour before the first show...they didn't answer the phone even 1 hour after the first show. I'm so tired of the lack of service from everyone.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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