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User rating: 3.78 Read Reviews | Rate Theatre

760 St. Clair St., Chatham, ON N7M 5J7

(519) 354-0282 | View Map


3.78 / 5

User rating: 3.78

Based on 11 votes and 8 reviews



  • General Experience User rating: 3.81818181818182
  • Concession User rating: 2.7
  • Cleanliness User rating: 4.36363636363636
  • Theatre Presentation User rating: 4.27272727272727
  • Customer Service User rating: 3.72727272727273

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

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Theatre Reviews

Showing 1 to 8 of 8

Disorganized

November 20, 2017

Not impressed with disorganization of this theatre! Ticket sales counter had a huge long up so could not see there was no stafff there. After standing in lineup realized tickets were debit, cash only. In order to use gift cards or SCENE points you had to go to concession. (No signs posted - after seen a sign half turned facing the wall) Since using a gift card was now sent to the concession stand in an even larger lineup!! Wait times were ridiculous and ended up missing the beginning of the movie! I had given myself over 20 minutes to buy a ticket since I wasn’t going to the concession stand! By the time I finally had tickets the movie had started! PLEASE make ticket sales available without having to enter the concession area to buy them! And a staff member rather than a kiosk would make things much more personable! So tired of machines and technology and lack of customer service!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

Needs more diverse films

January 23, 2017

I cant believe Moonlight it is cleaning up everywhere and would be nice to see it. Went in recently with my daughter and The manager and a few of the staff were completely rude and disrespectful and unprofessional. I was in shock how badly we were treated.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

This place could indeed be a lot cleaner than it is. Just some tender loving "care" is needed.

February 02, 2016

Our complaint is that you don't seem to bring some of the "BEST" Oscar winning movies into town such as "Brooklyn" for instance. We really wanted to see this on the big screen, but it played in Windsor & London with dates not coinciding with our schedule and too far to drive. Why???

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

March 23, 2015

Very good ??. The seats are very comfortable and spacious. Ils an awesome place to watch a movie.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Lack of staff

March 11, 2015

No one should have to wait 20 minutes in line for popcorn, for a Saturday morning show

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

March 07, 2014

I think the theatre is EXCELLENT. THEY TRY HARD TO accommodate EVERYONE.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

glad chatham has a theatre

February 16, 2014

Staff are courteous and well trained. Had an issue with the projector during feature and contacted the usher. Issue was resolved swiftly by Matt and Tim.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

August 24, 2013

Great

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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