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User rating: 1.68 Read Reviews | Rate Theatre

3000 Park Royal S, West Vancouver, BC V7T 2W4

778-907-5016 | View Map


1.68 / 5

User rating: 1.68

 



  • General Experience User rating: 1.6
  • Concession User rating: 1
  • Cleanliness User rating: 1.8
  • Theatre Presentation User rating: 2.4
  • Customer Service User rating: 1.6

 

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Theatre Reviews

Showing 1 to 5 of 5

worst service ever

July 26, 2023

bought 4 beers for the movie (paid upfront with 20% tip), they took 90 minutes to arrive and we had to leave the movie twice to check on them. the bartender offered a refund, after the movie we went to get it and she pretended that it wasn't her and it must have been a different bartender that finished her shift... we sat at the bar having a beer each (before the 4 we ordered for the movie) talking to her for 30 minutes, it was 100% her. having horrible service is one thing but to be called a liar and to be blatantly lied to is another thing altogether. the manager was extremely rude and said that there's nothing wrong with waiting 90 minutes for a beer, refused to even say sorry. horrible service and staff with no morals, disgusting people who have no place working in service. would not recommend or ever return

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

90 minutes wait for drinks and then lied to by manager and bartender

July 26, 2023

bought 4 beers for the movie (paid upfront with 20% tip), they took 90 minutes to arrive and we had to leave the movie twice to check on them. the bartender offered a refund, after the movie we went to get it and she pretended that it wasn't her and it must have been a different bartender that finished her shift... we sat at the bar having a beer each (before the 4 we ordered for the movie) talking to her for 30 minutes, it was 100% her. having horrible service is one thing but to be called a liar and to be blatantly lied to is another thing altogether. the manager was extremely rude and said that there's nothing wrong with waiting 90 minutes for a beer, refused to even say sorry. horrible service and staff with no morals, disgusting people who have no place working in service. would not recommend or ever return

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible Service

November 10, 2022

Friendly staff, but I have had terrible service the last few times going. The most recent venture there they forgot my drink. I left the theatre to find out where it was and saw the waitress who served me, I asked for help and she said no (I had already tipped her at this point). Told me I had to go to the bar to sort it out. The bartender was busy, asked for help, and was told to wait, eventually, the bartender asked what theatre I was in. Told her what theatre I was in and how I was sitting at the very front right of it (she was looking at a map of the theatre). She told me I had to run back to the theatre and find my seat number to prove I had purchased my drink. Ran back to my theatre, then back to the bar and had to wait as she helped another customer. Terrible service. They were friendly, but just terrible service. Missed 10 + minutes of the film :/ (This was my VIP experience, the regular theatre experiences I have had there are good, but mind you you're not tipping the concession people and it is much cheaper than VIP).

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

non existent customer service

October 18, 2022

left my car keys there 4 days ago and heard from no one

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

My first visit to Park Royal Cinemas

October 24, 2019

Step inside the main doors and there are arcade machines on the left, lots of flashing lights and noise. On facing wall are large popcorn machines spewing out their smelly popcorn. The outlay of cinemas is the same as Tinseltown, 5 different theatres showing 5 different films. The seats are quite spacious with the added benefit of being recliners. There are several trailers shown before the main film, and the sound is loud, loud , loud. Why does it have to be so loud especially as the theatres are fairly small? A trip to the washroom after and the hand dryers are the noisiest I have ever heard. Where is the subdued elegance I was expecting?

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3
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