3000 Park Royal South, West Vancouver, BC V7T 2W4
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November 10, 2022
Friendly staff, but I have had terrible service the last few times going. The most recent venture there they forgot my drink. I left the theatre to find out where it was and saw the waitress who served me, I asked for help and she said no (I had already tipped her at this point). Told me I had to go to the bar to sort it out. The bartender was busy, asked for help, and was told to wait, eventually, the bartender asked what theatre I was in. Told her what theatre I was in and how I was sitting at the very front right of it (she was looking at a map of the theatre). She told me I had to run back to the theatre and find my seat number to prove I had purchased my drink. Ran back to my theatre, then back to the bar and had to wait as she helped another customer. Terrible service. They were friendly, but just terrible service. Missed 10 + minutes of the film :/ (This was my VIP experience, the regular theatre experiences I have had there are good, but mind you you're not tipping the concession people and it is much cheaper than VIP).
non existent customer service
October 18, 2022
left my car keys there 4 days ago and heard from no one
My first visit to Park Royal Cinemas
October 24, 2019
Step inside the main doors and there are arcade machines on the left, lots of flashing lights and noise. On facing wall are large popcorn machines spewing out their smelly popcorn. The outlay of cinemas is the same as Tinseltown, 5 different theatres showing 5 different films. The seats are quite spacious with the added benefit of being recliners. There are several trailers shown before the main film, and the sound is loud, loud , loud. Why does it have to be so loud especially as the theatres are fairly small? A trip to the washroom after and the hand dryers are the noisiest I have ever heard. Where is the subdued elegance I was expecting?
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