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User rating: 3.40 Read Reviews | Rate Theatre

12161 72nd Ave, Surrey, BC V3W 2M1

604-501-9400 | View Map


3.40 / 5

User rating: 3.40

Based on 33 votes and 32 reviews



  • General Experience User rating: 3.3030303030303
  • Concession User rating: 3.06451612903226
  • Cleanliness User rating: 3.5625
  • Theatre Presentation User rating: 3.51515151515152
  • Customer Service User rating: 3.53125

 

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Theatre Reviews

Showing 11 to 20 of 32

really good service

August 06, 2013

i really love this theatre

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

love the popcorn

December 25, 2014

Great friendly service

  • General Experience User rating: 5
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Big

July 07, 2015

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

BATHROOMS TOO FAR AWAY

November 27, 2016

I probably go to this theatre at least twice a month and 90% of the time I had a good experience. However, You will miss a huge chunk of your movie if you need to use the bathroom at this theatre becasue it is near the front of the theatre on the second floor. This theatre is usually really clean only a couple times it was a total mess . Concession sucks, not enough options, only popcorn, burgers and poutine. So for very special movies that I am really excited for like Star Wars or Marvel movies I always go to the Langley or Richmond theatre. They are much bigger and have more food choices. There is a huge Indian population near this theatre so it plays alot of Bollywood and Punjabi movies. Indian people love to watch movies so I think this theatre is smart enough to take advantage of this so they can make more money but if you aren't into Indian movies you may find this theatre is lacking in new Hollywood movies. For example, I really wanted to watch Moana on opening day but this theatre wasn't playing it so I had to drive an extra 20min to go to the Langley theatre.

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

South Asian Theatre

September 04, 2016

My husband and I live near to the theatre and have been attending on a regular basis for many years. I am finding that there are too many South Asian movies and very few new Caucasian releases. If we want to go to the newest movies we have to go to Langley. Also the bathroom is too far to go. I would like one on the main floor, so you don't miss so much of the movie, if you have to go during the movie. We are good customers and want to continue attending so please address these issues. Right now there are 6 South Asian movies being shown.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Washrooms

May 17, 2015

Really enjoy your theatre and it is very convenient to our house, but the washrooms are far to far away from the theatres. You miss so much of the movie having to go upstairs, which most of us have to once during the show.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Slowest concession ever

December 30, 2015

The auto machine for buying tickets always has at least 2 out of order

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Best chicken burgers

February 06, 2015

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Nicely updated seating but not as good overall.

July 29, 2019

I use to go twice a week to watch a movie and I really like the new recliner seats they have installed. Sadly that's all the good and I haven't gone back in about a year. The concession sucks and like all cinemas is over priced. The main reason I don't go to this theater any more is because they only have a couple of new release Hollywood movies and a ton of Bollywood movies. I take my family to Richmond Silver City once a week and either New Westminster or Guildford once a week. The kids want to watch their movies and I like to watch my movies thus twice a week :)

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Now I often go to the Langley Cineplex instead

August 03, 2016

Too many East Indian movies and not enough choices for the general population. A few years ago we went to Strawberry Hills about 1x/week and now we often have to drive 25 minutes to the Langley Cineplex which has many more choices of movies, times and in English.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3
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