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User rating: 2.39 Read Reviews | Rate Theatre

700-1320 West Trans Canada Highway, Kamloops, BC V1S 1J2

250-377-8401 | View Map


2.39 / 5

User rating: 2.39

Based on 23 votes and 21 reviews



  • General Experience User rating: 2.56521739130435
  • Concession User rating: 2.43478260869565
  • Cleanliness User rating: 2.08695652173913
  • Theatre Presentation User rating: 2.40909090909091
  • Customer Service User rating: 2.47826086956522

 

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Theatre Reviews

Showing 11 to 20 of 21

Time for a Complete overhaul including Management !

January 04, 2016

This cinema is pathetic at best! It's dirty, the seats are nasty, the management personalities are not inviting! Folks in Kamloops and surrounding areas are paying far to much $$$ for what we receive in return. This cinema needs some competition, c'mon citizens of Kamloops let's demand more for our buck, take a drive to Vernon and Kelowna and check out their Cineplex cinemas and you will quickly realize the dump we in Kamloops are forced to enter if we want an evening out at the movies!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

No one cares

July 19, 2013

Slow slow service. I once missed 30 minuets of a movie waiting 50 minuets in a 20 person line to buy tickets & popcorn, etc. I'd look over to the Manager who would just stand there & refuse to do something to help out.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

The Seats Suck!!!

October 09, 2015

This theatre is in serious need of an overhaul. The seats are sacked out. Been to this theatre many times but seating is almost unbearable now. Was all I could do to stay seated for a two hour movie. And bathrooms are gross. Staff don't seem to give a shit - I put blame for this squarely on management. Someone needs to pay attention to what is going one with this theatre - it's going downhill fast. It need some healthy competition - someone please step up and fix what's wrong at this location or build us a new one !!!

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Not customer oriented

October 06, 2014

Painfully slow lines to buy tickets or concessions. No free drink refills anymore. What's up with that? Also the Management just either don't get it or worse yet, just don't care. Filthy restrooms. Seat up-keep is very poor. I could go on but one should get the picture by now.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

slow service/dirty washrooms

December 26, 2016

Been going there for years the only upgrade they have ever done was add new moving seats other than that, it has been going down hill. Other low rating are correct that you feel as though you fight your way into the theater and more then often skip their concession all together and buy my tickets online

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Worst Theatre in BC

February 19, 2020

This Theatre needs an upgrade! Seat cushions are worn out and uncomfortable, lighting is horrible and customer service is non-existent.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Desperately needed Upgrade

August 09, 2023

Haven’t been to the theatre in a while. Went to see the new mission impossible. Stepped into the theater and first impression was it had a restroom type of odor. Seats were uncomfortable and floors were sticky. Needless to say this was not the experience we were hoping for considering the price at the concession’s and ticket. Kind of embarrassing for us who live in Kamloops and visitors coming to this theater. Upgrade is in desperate need here Cinaplex Odeon

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Disgusting.

July 07, 2022

This theatre (#7 auditorium) was so dirty it should maybe be condemned. Filthy seats, ripped carpets, worn arm tests. The lobby is very very dirty, the bathrooms had garbage on the floor and toilets not working. We were warned by other patrons, to take something to cover the seats they were so dirty. Carpets ripped up in lobby’. We love going to the movies but won’t be back until we hear it’s been cleaned and improved !

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Wow what a disappointment

July 03, 2022

The theatre is dirty and worn out. The carpets are all ripped up. The bathrooms were disgusting. The tickets were overpriced along with the snacks. It’s unbelievable that Cineplex allows their name to be attached to this theatre. A community of this size should have a wonderful theatre. This one is a dump. Worst experience at a Cineplex in Canada ever!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

They don't like men

January 13, 2015

Men cannot carry a bag into the theatre? They say "no backpacks" but basically it is just a purse for men. Women can carry these huge bags. I have taken my bag in for years and nobody has ever said anything. Last time they stopped me. I asked for clarification. Was it the size? Was it that it had two straps? Even the manager would only say "just no backpacks". She didn't seem to know the purpose of the policy so didn't know how to make an exception. I carry medication, eyeglasses, keys, phone, etc. Probably just like a woman does in her purse. So you have to have another bag to go to the movies which does not have two shoulder straps, I guess. It can be just as big as a backpack, it seems, but I'm not sure since nobody seems to know what they're talking about when asked about the policy.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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