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User rating: 3.13 Read Reviews | Rate Theatre

3122 Mt. Lehman Rd., Unit J200, Abbotsford, BC V4X 2K9

604-504-9701 | View Map


3.13 / 5

User rating: 3.13

Based on 34 votes and 28 reviews



  • General Experience User rating: 3.05882352941176
  • Concession User rating: 2.79310344827586
  • Cleanliness User rating: 3.29032258064516
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 3.03030303030303

 

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Theatre Reviews

Showing 21 to 28 of 28

Who makes people line up outside in the rain?

August 11, 2016

Who does this in today's competitive market especially when there's a lobby? You want my money, you need to be more accommodating to the public.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Terrible service in VIP

January 03, 2017

Service in the VIP lounge is terrible- 2nd time this has happened. Sitting there for 20 minutes before anyone came and that was 10 minutes after we had asked a server who said she would get someone for our section

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

Awful experiece

May 17, 2014

Terrible service, good movies are only in 3d which means $4 extra for tickets. Overall felt like i was being gouged for every penny.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Very bad customer Service

May 22, 2014

At popcorn stand (poptopia) for several minutes. Several employees passed by without bothering to offer service. We arrived early at 3:30 for a VIP show and the guy there closed door on us and told us to come back In five minutes. Very rude with a long face, we waited outside for more than 10 minutes finally the employee opened the door and stood there instead of saying now we are open. Very bad customer service, you do realize thanks to us your earn money right?

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

No Pride in Service

July 05, 2019

I understand that for many this is an entry level, or first time job, but really..... There needs to be a level of acceptable service, and this location does not even come close to providing even minimal customer service. The lack of energy form the staff can be seen as soon as you enter the loby and go to purchase your tickets. It continues through to concession, and even when they take your ticket and direct you to your theatre. There is an overwhelming lack of pride and enthusiasm. The washrooms are always a disaster, and I swear that they only close them for "cleaning" right when an obvious (rated G), movie is ending. Floors are sticky, booster seats are covered in gum, condiment stations look like they should be written off as a biohazard. I wish we still had an option of theatre choices in abbotsford. As it stands, we are far more likely to travel to Langley or Mission.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

November 04, 2014

I waited the entire length of the movie, in the VIP section, waiting waiting waiting for my dinner (poutine) to arrive. I had already paid for it, watched my husband eat his - and nothing. Didn't want to leave the theatre and miss the movie too! Manager said "oh sorry "

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Worst ever

February 18, 2014

I booked a birthday party with them I never got call back on times or anything to hand out invites to the party. I will never ever go there for a party

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Hindi movies

October 25, 2017

How come there's no Hindi new release in this cinema. It's a new cinema and I believe it should have all the movies of all language. Really disappointed. I have to go to another city to watch movies and Cineplex is right across my house. Very sad.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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