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User rating: 4.20 Read Reviews | Rate Theatre

1 Promenade Circle, CF Promenade, Lower Level, Thornhill, ON L4J 4P8

(416) 494-9371 | View Map


4.20 / 5

User rating: 4.20

Based on 38 votes and 30 reviews



  • General Experience User rating: 4.31578947368421
  • Concession User rating: 4.17142857142857
  • Cleanliness User rating: 4.15789473684211
  • Theatre Presentation User rating: 4.08108108108108
  • Customer Service User rating: 4.2972972972973

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

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Theatre Reviews

Showing 1 to 10 of 30

worst customer service and aggresive !!

October 19, 2019

bought my ticket online 100 percent 4 regular seats not wheelchair seats coz I know whose the wheelchair seats for and there is only two seats for that.. so went inside movies starting and 3 people ask me if I have the right seat I said yes... its the only first row seat available and were four ... so manager or whoever came to us and he wants us to seat in the wheelchair seats area which is only two seats there and how about the rest of the two well he offerred us two folding chair which to me its very uncomfortable of course!! and very aggressive too !!! all he can is I can give you a refund!!! poor customer service!!!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

excellent atmosphere

February 10, 2019

The customer service is the best, is like you are family.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

luxurious, relaxing, exciting

July 17, 2018

7* Dubai

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Excellent all around

December 20, 2017

We went to see the premier of the new Star Wars movie. Wow. As theatres go, this one is top notch. The ambiance in all areas was great..the reclining seats and foot room is fantastic. My buddy is 6'6" and he had lots of leg room. I would recommend Imagine theatres to anyone!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Comfortable experience

August 20, 2017

Amazing reclining seats... lots of space... great experience.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

jmj

May 05, 2017

definitely five stars

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

great seats and very enjoyable cinema!!!

March 14, 2017

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Toronto

March 06, 2017

Always an excellent customer Service in all stations

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

I love the new seats

March 04, 2017

I love the new reclining seats! The price is also great! I don't want to go to any other theatre besides this one!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Fantastic renovations! Best theatre in GTA

February 12, 2017

Wow -my friends have been telling me about this theatre for months and I finally visited after many years away..... What was I waiting for?? It's awesome - no longer the crazy Rainbow colours or the crappy seats.....they now have awesome leather recliners with tons of legroom. They have improved the sound also and the whole experience is amazing. Buy your tickets in advance for busy shows because they are selling out a lot now I have heard. No wonder..... I am sure with the new demand they will be raising their pricing soon - its definitely worth more than they are charging - especially when you consider what you pay for at Cineplex. Every theatre is better than Cineplex VIP (and at less than half the price).......Our new GO TO theatre.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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