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User rating: 1.67 Read Reviews | Rate Theatre

293 Bay St., Sault Ste. Marie, ON P6A 1X3

705-949-7949 | View Map


1.67 / 5

User rating: 1.67

Based on 26 votes and 23 reviews



  • General Experience User rating: 1.46153846153846
  • Concession User rating: 1.57692307692308
  • Cleanliness User rating: 1.8
  • Theatre Presentation User rating: 1.84615384615385
  • Customer Service User rating: 1.65384615384615

 

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Theatre Reviews

Showing 1 to 10 of 23

Could be better

September 04, 2014

Needs a few more screens, as captive is not being played...customer service needs to be worked on, as does staffing levels...we had to wait to get in for 10min

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

one drawback

September 14, 2019

Always a nice experience except the last two visits. Cinema number 3 advertised movie to start at 8:15pm. Time got to 8:40 pm. No movie. Nobody seemed concerned. Went to the desk and they were polite and gave me a refund. It may be someone is not notified to start the movie at the advertised time. They said it is now started and you can go back in. Would be too late for us though.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

Plug your ears!

August 28, 2015

I'm always the one turning up the volume at home, however, the surround sound to the flick we went to see was so PAINFULLY LOUD that I literally had to put a couple pieces of that pricey popcorn in my ears for the entire date! 8/16/15 Theater 3

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Not enough turnover

December 14, 2014

This theatre has the same shows for way too long a time period, and we do not get some top rated pictures coming here.For example Anonymous never showed up here..I guess we as a group are not cultured enough, like we are a backwater town..Some people even go over to Sault Michigan to see the shows that are not screened here..Childrens' shows go one forever..When I want a coffee, half the time it is not even brewed yet , and the ticket kiosks are down way too often when there are line ups at the concession stands.The staff are friendly enough, but hey, they are not in charge of programming..This is a shame for a city of our size..There should be Matinees from Wednesdays through to the weekend.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Slow Customer service

November 18, 2013

The Stands do open on time for tickets and then the cash registers are not even ready. The seats are also dirty and should be clened!

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Manager so bad, it's been a decade since my last visit.

August 14, 2021

Back in late 2011, my wife and I took our 3 year old daughter to an afternoon matinee. Tickets were half price on special showings. She loved "The Wiggles" and thought she might like to see it on the big screen. She loved the cartoons, so the cinema experience wasn't new. Unfortunately, the opening Wiggles Circus intro started with a screaming clown that startled her so she started crying. We left the theatre and brought her out to the car to settle down. I went back in, and asked for a refund. The young girl at the desk said "Sure, I just need a managers approval." Enter Karen. Very angry body language, very confrontational immediately. I explained the situation how we didn't watch the movie, and simply wanted a refund. She said that they only do refunds if they're requested before the movie starts and they can't give me my money back by company policy. "But it was just 5 minutes before we left. We didn't know there was going to be a scary clown." "Doesn't matter SIR. You should have been aware of the movies content before bringing a child into a scary movie." "It's The Wiggles movie, it's not supposed to be scary. It was just the opening clown." "You should have known. There's nothing I can do." "I know for a fact the my sister in law has sat through complete movies here, and received full refunds just because she didn't like the movie." "What's her name?" "What?" "Give me her full name and home address. What she did was illegal." "I'm not giving you any names." I think she was just trying to intimidate me to blow me off. But she knew I wasn't going to leave. So she said "Fine. The best I can do is give you these to resolve the issue SIR. This conversation is now over." She handed me three coupons and walked away. 10% off chocolate bars at the confectionary. Girl at the desk shru

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Don't agree with extra costs for special seats

February 21, 2017

Do not agree with the extra cost to set in the special seats and will not pay for them extra.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Not the greatest, but your only choice

December 29, 2017

On opening day, don’t be surprised if nothing comes out at all. Only a hand full of theatres, customer service is rude. For what you get, the prices are way too high. But since it’s a small city, it’s your only choice unless you go to Michigan

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

For the only theatre in the city....should be so much better!

August 01, 2019

Cleanliness isn't the best, floors are sticky and there is a musty smell in each theatre...probably the seats that need a good cleaning. Show times are ridiculous. Why can't it be like before when there were showings at 7 & 9....why are the late shows so late? (10:20) Popcorn isn't always the greatest. Customer service is a hit and miss. You guys could be making a killing for being the only place to watch a movie. What a shame.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

A lot of my friends now go across the river to Michigan to see films.

November 20, 2015

The ticket vending machines are often out of service. Lineup for tickets at the counter are often very long. In one theatre the volume is ear splitting loud and in another you have to cup your ears to hear anything it's so low, and when you report this to a staff member nothing happens. The seats are in terrible condition, loose backs, sunken seats and dirty. But most importantly we do not get a lot of the first rate films. They simply don't come here. But we do get childrens' animated cartoons by the dozens and they stay far too long. I understand that this is how you make your money I'm not blind to that, but there a lot of intelligent adults in this city who love real films of quality. I will certainly start crossing the bridge to Michigan to see the important, highly recognized by critics films, as so many of my friends are currently doing....and have a good meal with them while over there.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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