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User rating: 2.41 Read Reviews | Rate Theatre

1100 Pembroke E., Pembroke, ON K8A 6Y7

613-735-8318 | View Map


2.41 / 5

User rating: 2.41

Based on 107 votes and 94 reviews



  • General Experience User rating: 2.53271028037383
  • Concession User rating: 2.19191919191919
  • Cleanliness User rating: 2.44117647058824
  • Theatre Presentation User rating: 2.2970297029703
  • Customer Service User rating: 2.6

 

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Theatre Reviews

Showing 71 to 80 of 94

Terrible Experience

December 30, 2014

If I could give 0 overall stars for general experience I would. I was treated horrible here! The guy working the tickets YELLED at me and would not let me back into the theatre because I had forgotten my purse in there (I suppose he thought I was trying to get in for free). Therefore customer service get's 0 stars. I am from the Valley and sadly will drive to Kanata to watch a movie now because of the dissatisfaction. I will never spend a single dime there ever again.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0

really good services

November 26, 2014

not bad for a small town theater. The lady in the box office is really nice. I enjoyed the services.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

small town theater

November 22, 2014

found it clean on the few occasions i have been there.....seats are not the most comfortable...sound can be very loud at times and you can hear the noise from the other theater next to you.............i never eat at the shows because of the prices.......i can get coupons for Landmark theaters in Kanata for 28.00 this is for two admissions 2 pop and 2 popcorn.....at Costco.......so for a small town this is not so bad......

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

prices are all over the place

October 24, 2014

last year prices were 10.50 and now its 11.75 and was 12 before that, I would rather go to renfrew and pay 9 for a movie.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Dirty & Overpriced!

October 10, 2014

Very overpriced for the local economy! Support those that deserve it. Petawawa theater= great customer service & great prices. Renfrew Theatre= great customer service, beautiful historical theatre & great prices!! There are those out there that love theatre & go the extra mile to make their customers happy!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Dumb reviewers

August 31, 2014

Good for this area. People that are Wendy whiners need to get a life. This is a movie theatre in the valley. Give your head a shake. Duh.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Only Place To Go

August 03, 2014

Yeah, like many others have stated... this is about it for Pembroke. Ridiculous pricing for what you get. I was in downtown Mattawa and they had a similar sized theatre that only charged $6 per ticket. Clearly the owners here are running this business to make money, not because they enjoy film. The concession prices are wack and a bag of candy I can get at Dollarama in the same mall will cost me 4.50 at the concession booth. Drink prices are ridiculous too. The entire place looks run down and the owners clearly feel no need to upgrade anything. It was promising when they converted to digital at first but they have clearly dimmed their bulbs to save money recently. I saw Guardians of The Galaxy opening night and it was one of the darkest movies I've seen yet. In an AMC style theatre the presentation would be vivid and bright. They also leave garbage all over the seats and floor. I've been in the theatre before and noticed that they had not cleaned in a very long time (Popcorn and sticky syrupy mess on the ground). The seats are uncomfortable and many of the armrests are busted and fall apart when you put your arm down, thus moving the attendees drink holder behind you. Unlike others I've never really had issues with the Ticket takers (Apart from the fact that they just want your money and show absolutely no compassion). Lastly, like others have said.... It's too loud and the temperatures are really wacky. I've been in this theatre before and felt the need to use my spring coat as a blanket because it was so damn cold. You can also hear whatever movie is playing next door which makes for a very irritable experience. Step up your game or lower your price, no one should have to pay 11.50 to see a movie like this.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Terrible!!!!!

June 29, 2014

Pembroke really needs a real theatre! This place is junk!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Not the best popcorn in town!

June 23, 2014

Irregular temperature settings. Not the cleanest. And they do not show the best grossing movies right away... Plus the overall cost to go and see a movie there! Lack of theatre options in the area for sure. It's a "dive" movie theatre. Could definitely benefit from some improvements and TLC.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

No Other Choice

June 04, 2014

I've been going to this theater my whole life, not because I want to but because really, there are no other options. My biggest issue with this theater is the price. Over time the price has gone up to that of big name movie theaters (Cineplex, AMC) however you're getting half the quality. Since I've been going there the only upgrade was having some movies in 3D. The seats are uncomfortable, sound is way too loud (can hear movies through the walls from other theaters) and the screen quality is choppy at times. For the price you pay you do not get the atmosphere that you would from these bigger chains. That being said I have always been treated very kindly by the staff and other than the odd mess left by some kids the place is never that messy.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4
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