Based on 34 votes and 23 reviews
Showing 1 to 10 of 23
Disappointed, completely disorganized and long line ups
January 04, 2018
Arrived 15 minutes early to pick up my mobile tickets but then spent 30 minutes in line to get popcorn. No customer service or ticket booth it's all by kiosk so there was a line at the kiosks and the reason the line ups at concessions were so long is because people were also getting tickets. Then there was a line up to get into the theatre area as well so I made it into the theatre just in time for the main presentation. Last dropped something under my seat and had to fish it out. Needless to say is absolutely disgusting under those reclinging seats. Not impressed, this is why I usually go to Landmark. #landmarkkanatarules #cineplexfail
Opera tickets with good seats scarce
August 30, 2017
I went to buy opera tickets for myself and a couple of friends on the first day they were available to Scene card holders in mid-July. Two hours into the morning there were only seats available in the very first rows which would not have been feasible for us. The new seats are great but they have reduced the number of opera fans who can fit into one theatre venue. Personally I feel they made a mistake by not opening up a second theatre for these performances. My friends and I have been attending these for at least 7 years and have never had a problem like this before. The Cineplex South Keys tickets I did nab came with a new problem. Due to the fact that they are changing over their seats they will not give ticket buyers specific designated seats. One can only imagine the psychological mess that's going to create when those who get there at breakfast time save several seats for friends, etc. Suspecting this, the sellers were already telling buyers to come MUCH earlier than usual to find a seat. Sounds like musical chairs. There must be a better way for cineplex to make going to the MET operas at the movies pleasant again. Could it be that these performances are being undervalued by management? And I certainly hope it doesn't have to do with Ageism. Just saying....
Customer Service Needs work
April 21, 2017
I saw the Beauty and the Beast. The movie deserves 5 stars. However the staff (excluding managers) do not. I got the impression staffers had better things to do then help me out. I asked for help with the yoghurt machine, a staffer came out, didn't even acknowledge my friend and I, hit a button, and walked away. It took me asking a second time for someone to explain how it works. My friend has a mobility impairment. As our movie was on the second floor. So I asked an employee to get the key so we could get down to the ground floor. The employee was engaged in a conversation i'm pretty sure wasn't work related. I was rudely told we didn't need a key in a tone that suggested we ought to know better. When we went to the bathroom, one of tbe soap containers was empty. We weren't entirely displeased. A male manager that took us up in the elevator, and was extremely kind and pleasant. I know this might sound like a bit of a rant, but I work in the retail industry, and I take pride in my job. So when I don't that service, I notice it.
April 20, 2017
Seats are relaxing like a home movie theater. You can stretch out and not have a neighbor sit on top of you. Unfortunately the exit, entrance and concession areas are filthy. Window, doors not cleaned on a Rota. Like hospitals expect sticky fingers and make it priority. It is like your home impressions are made when people step in. Also staff uniforms are drab and dirty. Set higher standards!
April 07, 2017
Love the new recliners. They are comfy and they give great space between rows/ the people next to you. There is often food all over the ground in the lobby but besides that, no complaints!
Comfy seats but handrail bar obstructed view
January 23, 2017
I like the new comfy seats, however, where I was sitting a handrail bar obstructed my view. Perhaps when they were renovating they should have taken that into consideration. Couldn't get totally into the movie because of it.
Not Much On Offer!!
December 21, 2016
Since moving to Ottawa 3yrs ago, this soon became our go to movie theater as it was the closest for us. The problem is, it does not carry many up to date movies as movies tend to play for few weeks at a time. I noticed it always has a Hindi film playing but does not incorporate other types of niche movies and usually have to go to South Keys or Gloucester cinema if it is showing at all. With so many movies coming out on a regular basis, I wonder why the cinema always picks the sub par ones. I have never seen the theater full and wonder if this is a result of poor picks of films!!
Management rude and not too bright
May 14, 2016
They turned the lights on before the movie was over. I complained by email and got two free passes. When I went to redeem them the manager said they were blacklisted and took them from me and refused to discuss the matter further. She was unnecessarily rude and completely unhelpful. I have since received 4 passes from corporate but won't go back to this theatre ever.
March 08, 2016
We are regular customers of coliseum and every single time we have great experience.
Manager went out of his way to help us with a lost wallet at another cineplex theatre
February 27, 2016
We had gone to silver city and left a wallet at the automatic machines. When we returned to the west end we realized this and asked the mgr at Carling to call and see if the wallet was at silver city. He did call staff and they had the wallet. Thank you for helping us