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User rating: 3.40 Read Reviews | Rate Theatre

3090 Carling Ave., Ottawa, ON K2B 7K2

613-596-9475 | View Map


3.40 / 5

User rating: 3.40

Based on 33 votes and 25 reviews



  • General Experience User rating: 3.45454545454545
  • Concession User rating: 2.93333333333333
  • Cleanliness User rating: 3.41935483870968
  • Theatre Presentation User rating: 3.78125
  • Customer Service User rating: 3.40625

 

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Theatre Reviews

Showing 21 to 25 of 25

Taxing Money - Not just bad form BUT illegal too

December 03, 2014

After having to find a manager to get the elevator to go up to the theatre in my wheel chair. I enjoyed the movie greatly. Then I had to fight with the bathroom because of a locker placed under the baby change station that blocked the door in and out of the handicap bathroom. Finally went down to enjoy some of the arcade games and went to buy a card to use in the machines. I was sickened to find out that they charge tax on the amount of money you put on the card. This is a token card!! It is MONEY and is legally treated exactly the same as gift cards. At that point I was completely disgusted and just left. I was tired of having to hunt down management every step of the way to be able to get to the movies, get to the bathroom and now being taxed on well MONEY. I just told the very unhelpful clerk at the cash thank you but no thank you and left. I can take my child to Fun Haven where not only do they not charge taxes to load MONEY onto a card, they actually give you extra tokens on the card according to how much you put on it. WHY would I even bother using your arcade when 10 minutes down the road is a place that bends over backwards for its customers AND does not illegally charge taxes on... MONEY...

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Ok for a casual Movie experience

October 10, 2014

Not much here in terms of experience. There were only two concession stands both offering limited and over-priced popcorn, drinks and pizza.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Great Place/Service Every Time

July 31, 2014

You know what. I've been going to this place for years and I have to give the staff credit. Always great customer service too. Keep it up guys :)

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Getting run down

April 08, 2014

Things stay broken for a long time. Escalator, seats even doors can remain broken for weeks or months. Not the cleanest and customer service from managment needs work. On more then on occasion power and equipment failures resulted in a coupon for another movie. What is the point in that. You disrupted the evening and I have to come back using the single coupon I was given just to see the movie I already paid for.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Some of the worst popcorn in town

April 08, 2014

There is always, always popcorn EVERYWHERE. The seats are fine - esp in the AVX room- and the kids that work there are friendly enough - but for overall cleanliness this place fails. And if you're going to have an escalator - it should be working more often than not...

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3
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