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User rating: 3.23 Read Reviews | Rate Theatre

801 Kanata Ave., Kanata, ON K2T 1E7

613-599-5500 | View Map


3.23 / 5

User rating: 3.23

Based on 46 votes and 39 reviews



  • General Experience User rating: 3.23913043478261
  • Concession User rating: 2.82926829268293
  • Cleanliness User rating: 3.35555555555556
  • Theatre Presentation User rating: 3.46666666666667
  • Customer Service User rating: 3.24444444444444

 

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Theatre Reviews

Showing 21 to 30 of 39

Enjoy going here

August 12, 2016

Staff are always pleasant and it is a great place to spend a few hours. Have been going to this location and have always enjoyed my time there.

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Worse movie theatre ever! my phone was stolen and they couldn't care less

July 24, 2016

I left my phone there and i was the last person who left the theatre room at 12 am (last movie) one of the staff must have stolen the phone and when I called they were mean and didn't care and couldn't help me. will never go there again worst experience of my life

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

SOUND NEEDS ADJUSTING

May 20, 2016

90% of the movies we attend have the sound much too loud. When you can feel it reverberating in your seat, that is excessive. As well, I felt for the patrons in the theatre next to us - their sound penetrated the walls of our theatre so what were they experiencing? I sure hope they make this known to management. Otherwise we have no complaints - the manage is especially accomodating to showing Christian-themed movies not offered by other theatres. A good story can still be told without foul language, lewd sexual content and unnecessary violence generally.

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Pay to damage your hearing!

May 04, 2016

Average Ottawa theater, but some movies are so loud I've had to resort to wearing earplugs to prevent ear damage. There's no reason for a move to be so loud that you can feel it. It's not only painful and distracting, but can damage your hearing permanently to be exposed to such high decibels hours at a time. Maybe it's not 'cool' to turn it down, but you know what else isn't cool? Tinnitus.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Dirty with over priced concessions

December 29, 2015

$4.50 for a bottle of water - this is worse than Disney- at least Disney is clean. This theater was filthy, the washrooms had overflowing trash, paper towels on the floor and counter tops. Cob webs in the theater were disgusting. I have been to theaters in third world countries better than this one. Gross!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Stay Away as Management seems support refusal service and insulting customers.

August 05, 2015

Was looking forward to holiday moving time with my family on August (2015) long weekend and ran into multiple issues. Was refused to served by on Duty Manager and accused of trying to steal food from the theater and made me late for my show by 5 minute. Took the time to write to give feed back. The "Cristin was simply following the guidelines outlined... " Wow I couldn't believe that when I read it! It is a shame that they don't have the customer service the theater is walking distance to me!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Parking!!

June 20, 2015

Had a great time, brought my son and 9 friends down to celebrate his birthday! Spent a ton of money (almost $300)...all was well UNTIL we came out of the theatre to a $75 parking ticket. The car beside us had parked over the line, and we parked beside that car. We had all the kids to get inside before the movie started and didn't notice our tire was over the line. It's too bad bc we enjoyed ourselves but will never return to that theatre again!! When you spend that much and have to worry about being ticketed for a simple over sight, it's just not worth it!!

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

meh..

May 17, 2015

it's alright. the food is overpriced.. i mean meh

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Peaceful and Classic

December 22, 2014

I've been to this theater hundreds of times and it is always quiet and clean. The people are nice, the service is great and the sound is perfect. The food is classic theater food and not greasy overpriced take out. It is a great theater for families, seniors, and anyone who enjoys a good movie night. It is in a safe neighbourhood and is close to a known bus route. This is by far the best theater in the Ottawa area. I recommend this theater to everyone. The prices are the best and Tuesdays every ticket is $8.00. The best theater in Ottawa hands down.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

December 15, 2014

Great theatre need more comfortable seats. Always a great expierence and good time

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5
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