Based on 20 votes and 17 reviews
Showing 1 to 10 of 17
February 22, 2020
It may not be the newest theater but you can't been the convenience! Love that we have a theater so close to home.
Poor customer service, Grungy, Worst popcorn,
September 15, 2019
This place is old, outdated, grimy, small, and the seats are awful. Customer service is terrible—the managers must need training because the one we spoke to was rude & confrontational. When you buy popcorn be prepared to get about the last 1/4 or more of the bag full of kernels. There’s no excuse for that but it’s happened the last few times we’ve been. We avoid this place even though it’s convenient.
Shabby theatre, unskilled manager, awful popcorn
July 18, 2019
Old rundown theatre. No recliners. The popcorn sucks. The manager has no people skills. The screens are small.
April 19, 2019
Drove from out of town 40min with wife and kids. Arrived 45min early, plenty of seat selections, however the whole idea of picking your seat at the concession station is ludicrous. This is not a airline ticket. And if they want to control seating, then have someone show you your seat. Sat down midway the seating in an empty theatre Then over the next 25min, it started to fill. We were then asked to move. Plenty of other seats available, but we have to move? Screw your seat selection process, I left before the movie started, and I will never be back. You refunded the tickets to me, but not the popcorn and drinks that we threw out on our way out. Will stream from home for free in a month.
September 16, 2018
Genral experience: passable Concessions: popcorn most of time is not fresh Cleanliness: Presentable most of the time Theater Presentation : Alright most of the time Customer Service: Some staff are friendly but most of them do not look like tehy want to be there! Not worth the money spent when going o the movies ..
Do they want 5 miles awa.
September 03, 2018
The sound level is so loud that my granddaughter had to cover her ears, and mine also. The sound drums out what the actors are saying, not a pleasant experience. Barrhaven has many seniors. If you do not cater to their afternoon requests, then you are missing out on income and we will go elsewhere. Not sure is I am interested in going back.
August 27, 2018
I will not book ahead of time for a movie without recliners, nor will I go to anymore theatres unless they have recliners. Landmark theatres surpass cineplex! Barrhaven cineplex will soon close if they don’t improve.
Poor Customer Outreach
January 10, 2018
The mangement seems to be more interested in doing things cheap than presenting a good product. There is a big staff problem in concessions and they can't cope with crowds They obviously want a small crew as non weekend movies start after five - with maybe two showings a night. Movies played tend to be the mostly geared to a younger family crowd. Matinees would be nice as there are a lot of seniors and stay at homes that would go but of course that means more staff and less revenues. I would suggest that Barrhaven mangers be sent over to southKeys to see how a proper theatre is run.
Customer Service (non-personal)
March 24, 2017
Considering that this theater is in a very large community, I don't understand why it doesn't have show times during the afternoon. There are plenty of seniors in Barrhaven who prefer to attend movies during the day time. It would be wonderful to have even 1 or 2 afternoon showings for people who prefer the day time choices.
Coldest Food in ottawa
February 21, 2017
The Food at the concessions is consistently served cold, nothing worse than a cold hotdog and bun, except cold fries