Based on 13 votes and 11 reviews
Showing 1 to 10 of 11
April 25, 2017
Me my friend and 2 children were treated very unprofessionally we asked for an extra bag to put the popcorn in so we can actually mix the seasoning in it without having to waste money by throwing half of it out. They wouldn't do that. We even offered to PAY ( which brings in more money ) for another bag and they still wouldn't do that after stating how ridiculous that was and leaving not even getting 10 feet away the staff are all huddling together looking at us and laughing ... We asked for another bag that's it that's all nothing to talk about nothing to laugh about. I will never be returning to his theatre do to this expirence so there goes that money for you guys. You want customers have good service it's as simple as that. Very unprofessional you wanna talk about people at least wait until they are out of the room.
Rude at when coming in
December 30, 2016
Hands full with popcorn, drinks, purse and jacket.... hand my tickets ask for the 3D Glasses.... told me to get it out of the bin.... not very happy.... no picture during the opening credits.... really, really bad experience...is this how the new Scotia Theater going to treat their customers willing to go some where else... never been treated that badly ever....
BS 3D Price Gouging
December 29, 2016
Great theater, but pure BS that this theater couldn't offer regular playing times before 5:40pm that are NOT 3D times. I would recommend you boycott this greedy un-caring non family theater purely on the basis's of no convenient regular movie veiwing times.
Good Experience but Movie times are Weird
December 09, 2016
I have been to this theatre many times, but the timing of movies seems weird. Maybe it is just the site malfunctioning but (for films that have a 3D version) all of the regular showings seem to be in the late afternoon while the evening showings are ALL 3D, which makes no sense to me. I just want to see a regular movie on a tuesday night with a friend, but 3D makes me motion sick. It is kind of a terrible set up. Unless it is just the website being weird.
April 16, 2016
We asked for a refund because theatre was full, and was refused by "Parker S" even though the movie hadn't begun. This manager was rude to us, said it was our own fault we didn't get there earlier. He was also condescending and abrupt to the other staff who were trying to help get us a refund. I will not return to this theatre!
Not Very Disabled Friendly...
January 11, 2016
For a relatively new building, the Silver City Polo Park venue is a disgrace to the disabled and the designer should be ashamed of themselves. Yes, there is a ramp to get into the building, this is true. However, the nice visuals of a staircase seemed to take priority over disability access -- either that, or accessibility for the handicapped was an afterthought. Oopsies. Because of this, the ramp to get in the building is way off to the far left side, not even close to the handicapped parking, on the far right. It's like taking a detour to Grand Forks first for a wheelchair -- especially in the wintertime. Inside isn't much better, either. Can the disabled purchase their tickets for themselves and their attendant with the terminal machines like everyone else? Nope. The only way is for us to stand in long line-ups to get them. Discrimination? I would say YES. Wheelchair seating? Yes there is, which is nice. What isn't so nice is that each theater only has a couple of designated wheelchair spots which are all just a couple rows back from the first. So while most people can choose where they sit and how far away they view their movies from the screen, wheelchair bound people don't have that luxury. You either sit on the left side practically at the front, or the right side practically at the front. Those are the only two options. Finally, Customer Service stinks. I can use my Scene points to pay for my ticket even though I have an Access card, thank you very much. Yet I was told by an employee AND the manager that I couldn't -- even though I've been doing it that way for years. Even called head office and they said I was right, too. Silver City Polo Park really needs to get someone in there to start making changes that acknowledge the disabled and make it more handicapped friendly because for a few years now, it has been an epic failure.
December 28, 2015
Awful experience. Dirty, 30 minute concession line. No paper ticket available have to wait in line even after going through self serve. Very disappointing. Service was good, however.
May 14, 2015
keep up the good work polo park doing a wonderful job
Nacho cheese sauce tastes like the plastic container it is served to you in
September 22, 2014
I recently went to Dawn of the Planet of the Apes 3D. The whole movie myself and my husband were able to hear the audio from the movie in the next theater. Very disturbing while trying to watch the movie. Also we ordered popcorn and nacho cheese sauce. Our movie was for 9:55 pm friday evening. The theater was pretty busy so I'm confused on the food preparation. Popcorn was stale and cold and the worst part was the nacho cheese sauce it had been heated so much that it tasted like the plastic container it was served in. Overall very disapointing evening to the movies for my husband and me. I wanted you to be aware as I hope change can be done to that location. Thank you.
Popcorn was terrible!!
February 12, 2014
Lots of kernels, not hot tastes like a cheaper topping, Disappointing