390-800 Carnarvon St., New Westminster, BC V3M 1G2
Based on 27 votes and 24 reviews
Showing 1 to 10 of 24
Manager gave us free replacement tickets
October 19, 2020
Went to this theatre on a Monday evening a few weeks ago and found out I had accidentally bought tickets for the previous night. The manager showed up with free tickets for myself and my friend and quickly got us in to the showing that had just started.
Good hiring practices
January 27, 2020
I like them hiring a person with disability (cerebral pasly?) at the admission. His duty is to tear tickets before entrance.
May 11, 2019
This theater show great movies at great prices!!!!!!!!!!!!!
Best Theatre Experience
January 11, 2018
I took my nephew to see Jumanji 3D on December 27, 2017 and was totally blown away by the comfy reclining seats, great idea.
A friendly and comfy place to watch a move! Great Popcorn too
January 09, 2018
This is my go to theatre for movies ever since they changed their seats to these large recliner style seats! No other cinema chain has seats as comfy as these. The only downfall is that they have less seating and accomodates less people due to the larger seats. I do not mind that as they have online reservations for seating. Lastly the popcorn and drinks are refillable, and who would complain about that! Love ya Landmark!
Horrific experience with management
January 02, 2018
We experienced malfunctioning ticketing machines where they froze/we paid for tickets but they didn't print and when asking for assistance were provided with the most sorry excuse for service I have ever seen. I have never been more insulted and disgusted. It is absolutely ridiculous that a staff member in the Customer Service industry and an apparent Theatre Manager are unable to handle a simple customer complaint where a customer is simply frustrated due to ticket machines malfunctioning and lack of assistance from staff but, rather turn it onto the customer that they are at fault. I have been a Manager in the Hospitality industry for over 10 years and would never in a million years treat anyone like the management did.
Best lazy boy seating!
September 03, 2017
Great seating -- all lazy boy recliner-type seating. Wide space between seats and next row, allows people to pass your seat without disturbing you. Reserved seating another plus.
August 18, 2017
The theatre is fantastic - the new reclining seats make the experience better than ever!
May 31, 2017
Theater recently went through an upgrade and now has even bigger comfier chairs that recline with foot rest! Overall improved the experience by a fair amount.
It was on a roll till today, hope that is not a sign
January 23, 2017
Went to see a movie with my wife and daughters and although we had decent experiences before today (22/01/17), we had a terrible experience today. We had a group of boys goofing around and playing with their cell phones and disrupting the experience. I was forced to ask them on two occasions to keep it down. After the movie was over I went to talk to the manager on duty who had no sympathy for our situation simply to say next time I was to leave the theatre and find someone who works there. He also said since no one else complained he can't gauge the situation, so I guess our complaint was not good enough. Very disappointed in the way the manager dealt with the situation considering how often we go there. We have been loyal customers but now I'm not so sure.