Based on 34 votes and 23 reviews
Showing 1 to 10 of 23
Perceived sell out issue
February 13, 2018
My wife and I had planned a week ago to enjoy a movie with friends from Ladysmith tonight. We arrived 30 minutes ahead of the showing. Our friends arrived about 5 minutes later only to find the show selected sold out. We were already inside waiting for them when they called and advised. I was surprised as the theatre was only about 60% full when they called to say they were going back home. We thought, ok, there must be people in the building getting refreshments. Once the film started, there were 6 seats that I could count close to where we were sitting left empty and they stayed empty for the duration. Now I understand that people who purchase online can’t make it for any of reasons, but there should be a point in time that they should be required to attend or the seat is deferred to another showing or refunded so that people from out of town walking through the door have the opportunity to see the movie and not return home disappointed.
June 13, 2017
what an improvement, the seats are sooooooo comfy, room for people to move down the row has sooo much space that they don't disturb anyone. there are less seats but well worth the money. you put Avalon Theatre to shame, they have ratty seats, metal that hurts your arms and rips in every screen in the joint. great job Galaxy Theatre!!!!!
New Leather Reclining seats Rock!
February 28, 2017
Best theater on Vancouver Island! Nanaimo gets all the good stuff!
New Reclining Seats
January 31, 2017
AWESOME FANTASTIC FABULOUS So comfortable made the movie that much more Enjoyable..Way to upgrade the theater. ??
Customer service terrible
January 16, 2017
Customer service terrible and charged senior members of our group full adult ticket price. New seats were good. Only good thing about the experience. Staff poorly trained.
January 14, 2017
Went to the theatre today in Nanaimo with my 89 year old mother & stood at the concession for at least 15 minutes, while the girls fumbled about trying to figure out how to use the 3D upgrade vouchers. One of them got on a walkie talkie & attempted to get some help, but still couldn't figure it out & basically just gave up. Sadly, we had to walk out of the theatre without seeing a movie. Anyway, I later decided to contact the manager, but was forced to leave a message & as you can probably guess. Was not returned. Very poor training, from top to bottom!
Painful Volume During Trailers and Advertisements
October 18, 2016
A few days ago I went to the Galaxy Theatre and the blast of the volume during the pre-show series of trailers and advertisements was so painful that I had to cover my ears with my fingers. The decibel level exceeded all reasonable norms for exposure to sound. The continuous showing of advertisements is exploitative given that we are a captive audience who have paid for our tickets and have to sit through this. The only excape is to leave the theatre during this pre-showing time and remain in the lobby. Is that fair and customer friendly. No!!
May 31, 2016
If you got a bigger that average azz and thighs... I recommend you sit on the floor... my gawd
March 27, 2016
Great staff, great snacks, great 8 screen cinema!
March 20, 2016