Based on 39 votes and 19 reviews
Showing 1 to 10 of 19
Worst movie experience ever
August 27, 2018
Lineup to buy tickets was ridiculous but nothing compared to the concession, 29 minutes in line ( missed the first 10 minutes of the movie) . Filthy under-staffed concession area. Almost $18.00 to buy two bags of popcorn that barely resembled popcorn, it was a greasy mess of bits and shards........observed two managers behind the counter looking completely disengaged walking around aimlessly whilst the overwhelmed staff did the best they could....... average ticket time to serve a customer was 4 plus minutes slowed down by debit machines and “scene cards”...... garbage everywhere and overflowing garbage cans everywhere. Really disappointing to see the total disregard for the customer experience. Will never go back
April 07, 2018
I am a regular movie goer and I must say that the Langley Cineplex has gone down hill. management has removed a couple of the self serve kiosks, so now there are usually huge line ups to print your tickets. As for the concessions, forget about getting anything. The last 5 times we have not been able to get any popcorn etc because the line ups are so long you have to wait at least 20 minutes to get to the front of the line. Between the two situations, you have to get to the movie theatre an hour before your movie. Totally not worth it. I agree with an earlier poster about the people sitting in the first row behind the metal railing. I am short, and many times the person in front of me would jack their seat back so far that they are banging my knees!
December 26, 2017
pretty much awesome all the way.
Movie was great, but it started 35min after the posted time, the Ad experience was really disappointing
November 26, 2017
If you like pre-movie ads with a cranked up volume, you wont be disappointed. 15 minutes after start time later they featured a pre-movie Frozen video for another 12min. Then just when you thought 'Coco' was going to start, they had another mini-feature about the 'Making of Coco' before the start of the movie. Poor taste.
Like a ufo space ship blast off
July 06, 2017
Great place to see a movie, unfortunately those from the Tri cities have to go over the cursed GEB toll bridge. Like all Cineplex locations, they're overpriced with admission and concession stand sale item but its a good place to hang out and view a movie. The Ufo style outside iconic building is as an eye catcher and its for family and friends. K. N. Maude
May 19, 2017
Bad seats, bad service, not clean, bad concession, annoying people/kids that ruined tons of movies for me like 22 Jump Street and King Arthur. Last time I go to this theater. It's a joke that this theater has 4 stars.
Wont't go back to Langley cineplex
April 21, 2017
Had a couple of Costco passes to go see some movies. Waited in line for 20 minutes as only 2 booths open and a huge lineup. Got to the counter and gave them the Costco passes as my son and I wanted to see The Fate of the Furious and my wife another show. They wouldn't let us go to a different movie. I asked if my wife could use my sons child night out and my son and I the movie night out. I was told they would not let my wife pass with the child pass. I spoke to a manager and he said no it's on the fine print. I explained my son was with me as we had to use the 2 general admissions as it had to be the same movie and wondered my my wife could' use the other pass. We were told too bad. I have never had this problem at another Cineplex theatre - only Langley. That will be the last time we ever go back to Langley. Better off going to Landmark. Better seats, more comfortable and no hassles.
March 13, 2017
I recently went to Cineplex in Langley to watch John Wick 2. There was a gaggle of 12 year old boys in the row behind my partner, friend and I. They were obnoxious right from the beginning. I wanted to get up to get management but hated that I would have missed some of the movie to complain. Instead I was forced to endure their inappropriate, disrespectful behaviour the whole movie. They must not have been checking IDs as these boys were unaccompanied. On top of that, a couple that were clearing annoyed by the boys' loud, rambunctious behaviour got up and moved in front of me. That would be fine if they could have stayed off their phones for more than 10 minutes. I had to actually ask them to please keep off their phone. I swear, that experience alone has made me realize I never want to go to a movie theater again!
January 03, 2017
Have they redesigned their seating went to the movie Fences on Tuesday busy day and sat at the second row far right facing the screen the first row has a small iron fence in front of the first 3-4 seats and the person in front of me when they reclined the back of their seat went in to the space were I sat mainly my knees I had to sit with my knees into the space of the seat next to me. Extremely uncomfortable. Whenever I applied a small amount of pressure on the back of the seat in front of me the harder they pushed back with their feet planted on the railing in front of them. I would like to have a reply from the management on this.
March 17, 2016
I have always enjoyed going there. Just like always great place to take the kids. Doesn't matter how busy it is They are there to help you.