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User rating: 2.72 Read Reviews | Rate Theatre

14231 137th Avenue, Edmonton, AB T5L 5E8

(780) 732-2236 | View Map


2.72 / 5

User rating: 2.72

Based on 12 votes and 8 reviews



  • General Experience User rating: 3
  • Concession User rating: 3.33333333333333
  • Cleanliness User rating: 2.08333333333333
  • Theatre Presentation User rating: 2.08333333333333
  • Customer Service User rating: 3.08333333333333

 

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Theatre Reviews

Showing 1 to 8 of 8

Good popcorn, bad food

March 12, 2018

I like the screen size and sound at Cineplex. That is as far as the good goes. The food is worse than a chip stand- french fries are double fried so they are full of oil. It's gag inducing. There are no burgers because they save them for the deluxe Windermere experience you should have. I've heard food is no better at Windermere. The hot food at Cineplex tastes like they took all the rejects from Mcdonalds, fed them drugs to fry their brains, made them food managers and now the poor staff have to serve bad pizza, oily fries, pulled pork that tastes like the pig was dead for weeks...etc... do your stomach a favor, have a small popcorn and pop and consider yourself lucky. Otherwise, the theaters are ok and sound/screen is good!

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Hair in popcorn

January 24, 2018

Hair in popcorn, and has happened a few times in the past.. yucc! Why doesn't the board of health force the use of hairnets? And cineplex is getting greedy with upping the prices on popcorn. Also if you were to see the theater seats in a lit theater you would be disgusted. They are filthy. With the exorbitant prices people pay to see a movie and have snacks..you would think the theaters could afford to clean the seats every few months.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Poor customer service

January 07, 2018

Sound level was too low, which can never be said as most are too loud. Bought a large coke, didn't realize until movie started and we took a sip that the pop syrup was out so we got carbonated water. Went to customer service after movie ended to get refund but they offered to refill it instead??!! Movie over, nearly midnight, what the heck am I going to do with a refill of a large pop????!!!! Gal looked at us and shrugged and turned away. Awful customer service.!!!

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

So dirty!

July 24, 2016

This theatre needs to be cleaned. Piles of garbage on the floor by the ticket booth and sticky theatre floor with tons of garbage behind the seat. No wipes to wipe down the booster seats for kids.

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

love the bleacher seating ...my favorite theater

December 30, 2014

Like the seating plan. Good popcorn. Large venue. Good parking. Superior to other Cinemas in north Edmonton.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

This is where u should see your Movies!

July 29, 2014

The perfect Theater. Clean. Good popcorn. Comfortable seats!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

December 20, 2013

Beats Clareview theatres & Movies 12 anyday.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

August 04, 2013

Dirty floors. Dirty washrooms. Dirty seats. Dirty armrests. Too many commercials Instead of previews

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3
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