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User rating: 3.38 Read Reviews | Rate Theatre

300-388 Country Hills Blvd NE , Calgary, AB T3K 5A6

(403) 226-8685 | View Map


3.38 / 5

User rating: 3.38

Based on 42 votes and 30 reviews



  • General Experience User rating: 3.21428571428571
  • Concession User rating: 3.2
  • Cleanliness User rating: 3.3
  • Theatre Presentation User rating: 3.65
  • Customer Service User rating: 3.51282051282051

 

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  • Concession

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Theatre Reviews

Showing 1 to 10 of 30

Best beverages on the Planet

May 24, 2019

Convenient location. Diners & Movie. Date Night

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

best seat in town!!!

April 04, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Excellent

November 09, 2018

Comfortable theatre

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Close to HOME!

April 08, 2018

Love the recliners , seldom have trouble getting the showing of my time and date.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

the ultimate best theatre seats ever!!!

October 25, 2017

the ultimate best theatre seats ever!!!!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Good but not the best...

January 02, 2017

Only 2 staff at Guest Services. 22 min wait for tickets to be told I could have chose to get them at the concession...the concession line was 15 min...more staff is probably an idea management needs to think about. Recliner seats are nice but they don't make up for poor staffing.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Appalling customer service

December 20, 2016

This is the 5th time in a row that I've been to the theatre and the guest services area has been closed. There were two people serving in the concession area which had a huge line up. I was already 20 minutes late for my movie and asked to speak to the manager on duty. Kiia came to speak to me to say that they didn't anticipate that they would be busy, so they are short staffed. I asked if that is their standard line as lately they have had minimal staff on weekdays. To add insult to injury, I tried to purchase the tickets at the machine and neither of the 2 machines worked. Kiia tried to purchase the tickets on the machine and he couldn't either. I asked if he could get me the tickets on another machine as we were now 30 minutes late and he refused. His solution was to come back for the 9:45 show. WOW ...that has to be the worst customer service in the industry. Perhaps you can teach your staff some basic customer service skills and have adequate staffing to justify the $13.25 ticket price!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Doors are locked after opening

December 12, 2016

What good is your hours of operation on your website at 10 am open. Yours doors a locked and I even showed up at 11. Plus you never answer your phone aswell. It's time you wakeup.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

The young adults need to be trained more

December 06, 2016

Bought tickets for a the afternoon show I told the fellow Liam that we wanted to go to the 3:40 movie. For some reason he couldn't get the balance from my card. I don't think he knew how to do it. Anyway we picked our seats the two of us and we both got drinks and popcorn. When we went to give them our tickets he does us this is for the 10:00 pm movie there was no 3:40 movie the iPad was wrong on the postings..we were upset why didn't Liam tell us there was no 3:40 showing. We had to call over the manager to put a $30.00 card for movies I was buying for a gift he didn't seem to know what he was doing ...they called the manager Jeff to settle it. We were not going to line up again for change of tickets he changed it for us and we went and saw Loving .....there seems to be problems lately it's either charging me more money for what I all ready paid for or should be included .... This is my favorite place to go to the movies and I love going we might have to change it if it keeps getting messed up and to to Cineplex. This happens too often ....

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Seating is amazing

December 02, 2016

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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