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User rating: 2.80 Read Reviews | Rate Theatre

91 Crowfoot Terrace NW, Calgary, AB T3G 2L5

403-547-3316 | View Map


2.80 / 5

User rating: 2.80

Based on 18 votes and 18 reviews



  • General Experience User rating: 2.88888888888889
  • Concession User rating: 2.83333333333333
  • Cleanliness User rating: 2.72222222222222
  • Theatre Presentation User rating: 3.05882352941176
  • Customer Service User rating: 2.5

 

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Theatre Reviews

Showing 11 to 18 of 18

My family goes regularly

January 16, 2016

I decided to write a review after reading the negative reviews. I have no idea what they are talking about. My family and I go regularly to Crowfoot theater, usually on the weekend. It is everything a large theater needs to be. I have never noticed anything wrong with the cleanliness, so it must be good. The workers are efficient and pleasant, not memorable at all, which is good. The concession has one long line so whoever gets in line first gets served first. There have always been many people working so even though the line is long we are only waiting for a few minutes. The candy is fresh and the popcorn is, too. They have a weird set up for the pop where you take your cup and line up again to get what you want, but it usually takes just a few extra minutes and there is a huge variety of choices. The presentation is good - never had any problems at all. The prices are the same as other theaters - high but it is a fun way to spend an evening.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

The Blatant lack of common sense by theater staff!!!!

January 05, 2016

It was cold, everyone lined up in one line at the first door on the left waiting for it to be opened. A staff member comes and opens the door down at the right end where no one was standing but closer for the people at the back of the line to get to! People were pissed!!! Buddy's response was "I open the door I'm closest to." We proceed to get in line for tickets (there are 4 of us, 2 adults, 1 child and 1 youth). We hand the girl our 2 adult ticket coupon and the 1 child ticket coupon and my husband proceeds to tell her that for the youth admission we will use the gift card to pay. This girl continues to say "oh you don't need the gift card" like three times, sounding like we didn't need to pay for a 4th person!!! My husband and I say to her we have given you admission for 3 people, there are 4 of us! She replies "I know." When the transactions for the 3 admissions were completed my husband hands her the same gift card to pay for our daughter! All she had to say was let me do the 3 coupon admissions first, then I will do the 4th ticket on the gift cards...but of course not it would have made way too much sense. I'm hoping it was an off day for these two, I really am!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Need better seats

August 17, 2015

The inside of the building should be modernized and new seats should replace old ones. Very uncomfortable.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Ugghhhh !!

July 16, 2015

My first time to this theatre and I will find a better place to spend that kind of money. This theatre is almost creepy with how dirty it is. You hear rumours of what is on your seats and I'm sure these seats are full of yuck! Floor was sticky and you could almost feel creepy crawling bugs around you. Stale popcorn that wasn't really warm and I don't have to mention the cost of this experience. This place needs a complete overhaul. I can't comment on Customer service because there really wasn't any.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Haven't been to a theatre in a while, this trip reinforced why never to go again

May 08, 2015

Bought passes from Costco, went to theatre. Limited parking in lot due to so many restaurants and open businesses in the area. Got into the theatre, and there was no easily identifiable way to determine protocol to exchange tickets, joined a line up. Asked the cashier for information, she confirmed this is the only way to exchange passes. Spent another $10.00 on top of the pass to buy an additional regular popcorn and have butter added to both. Concession stand person was the only bright light in customer service we saw - pleasant young lady. Saw a line up outside the theatre hallway, thought it was for the theatre beside it so went toward our theatre, only to have the security guard (?) yell stop at us and demand to know if our "tickets were ripped". What? Saw no indication that we were to line up for entry. Enjoyed the movie and as we were reading the credits, the security guard again approached us and told us there was no trailer for the next movies so we could go. This business provided an bad overall experience, won't be back. Pay-per-view is less expensive and more enjoyable and we can adjust the sound.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Great.

February 21, 2015

I believe the cleanliness could improve along with the concession and the customer service but the genral aspect of everything else is impressive.

  • General Experience User rating: 5
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

In Need Of Renovations

October 20, 2013

The seats really need to be cleaned or replaced due to the odor. The concession service is usually poor and the popcorn is often stale. The sound system is out dated and usually poor.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Concession chaos

August 17, 2013

This theatre is sometimes crazy-busy ... be great to have another Cineplex theatre in NW Calgary to compensate. That said, theatre is very 1990s without stadium seating but charge premium prices. Concession line-up is confusing now, as often unfortunately select a slower concession agent when pressed for time. Hotdogs sometimes under/not cooked, especially if early movie, and sometimes buns split .. disappointing when paying $4 for a hotdog. I come here though, as somewhat close to where I live. Appreciate too that they have free parking, and 10 theatres.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3
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