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Jordan, a 911 emergency operator (Halle Berry) trying to forget her disturbing past is suddenly forced to confront it when she receives a call from Casey, distressed teenager (Abigail Breslin) in serious danger.

In order to rescue the girl, Jordan must confront the horrors of her past and come face to face with a deranged killer who is not yet ready to finish his violent game of cat and mouse with Jordan.