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User rating: 3.87 Read Reviews | Rate Theatre

Shops at Don Mills, 12 Marie Labatte Rd., Unit B7, Toronto, ON M3C 0H9

416-644-0820 | View Map


3.87 / 5

User rating: 3.87

Based on 17 votes and 15 reviews



  • General Experience User rating: 3.52941176470588
  • Concession User rating: 3.5625
  • Cleanliness User rating: 4.23529411764706
  • Theatre Presentation User rating: 4.35294117647059
  • Customer Service User rating: 3.64705882352941

 

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Theatre Reviews

Showing 1 to 10 of 15

Left the lights on for the entire first hour of the film! Just to sell more food and drinks.

October 14, 2023

Went to see Taylor Swift Eras concert there tonight. Management refused to turn the lights off for over an hour after the film started because the were "extending seat service". Missed more than 1/3 of the show not being able to see anything on the screen clearly due to the overhead lights, wait staff standing in front of my seat taking orders loudly and then delivering the food and drinks. $30 a ticket and I have to still buy another one (for somewhere else!) to see the first hour of the concert that was ruined. Lights being on killed the vibe and ruined the experience. The audio/video was also not properly in sync the whole time. And we paid a premium price to see the concert here. Ridiculous.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Not all seats have full recline in there ?? Who knew ?

December 09, 2022

I went here like I usually do. Paid 53$ for 2 tickets and the seats don’t recline ???? I was told not ever theatre in there has it and no one mentioned that when I bought the damn tickets ??? Vital information. Hello? And concession stand closed at 9? Are u kidding. No popcorn no coke no drinks if your drink runs out and no one mentioned this ??? 80$ vip experience. Cold poutine. Flat rum and coke. And no reclining seats ??? HELLLL NO. And usually I go to this cinema all the time and it’s great. Unacceptable

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Great theatre experience but ...

May 06, 2019

This is my go to theatre, I love the full recline seats. So freaking comfortable! The last 4 times I have gone though, I have ordered the buffalo tenders and fries .. each time, the chicken has been ice cold. When mentioned, all i have gotten so far is an apology, no one has taken it back to get something hot. :/ quite disappointing

  • General Experience User rating: 5
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

The best VIP

July 22, 2018

I have never had any bad experience at this theatre. Will keep coming back!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Toronto

January 10, 2017

Takes movie-going to a whole new level! Like flying first class - more comfortable seating than we have at home.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great theater!

December 13, 2016

Overall, had a very pleasant experience here. However, always a good idea to get tickets ahead of time. Seats are limited and shows sell out quickly.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Fabulous Theatre

June 12, 2015

The individual theatres are cozy and there is no crowded or rushed feeling. The theatres are clean, nicely air conditioned. The staff are all extremely pleasant and helpful. The fact there is a bar and bar food available means you can meet your friends at the theatre prior to the show or after it and only have to park once! The VIP tilt back seats are so comfortable, better than anything I have at home. The 3D experience I had watching the Age of Ultron was thrilling. You feel like you are at home but only better. I give this theatre 5 stars in every category including its location. It is in the Don Mills mall which means free parking. If you want to go to other restaurants there are many, many choices of interest right within walking distance from the front door of the theatre. Kudos VIP Cineplex Don Mills !!! I have already visited your facility 4 times and will continue to do so in the future.... I never want to go to another theatre.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Wakeup Cineplex!

January 23, 2015

After you pay $25 for a seat, and you would like a glass of chardonnay, add another $13.50 for a 5 ounce, yes only 5 ounces. How money grabbing is that? A bottle of Toasted Head is only $17 in LCBO. And did you ever notice that they don't publish the movies playing on Tuesdays? Do they not want the public to come to the show for the reduced price of $14.99.

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Greatest Movie experience

January 05, 2015

Love it..I was really impressed by this theater. After not going to movies for years because I did not really enjoy the experience of being squeezed in with everyone and have to arrive early to get a seat.. this is great. Feels more like going to an bar where you can watch a movie. The seats are comfortable and big, and nothing beats watching a movie with a glass of wine by your side. I just wished the movie selection was better with less commercial movies, I find myself most of the time not going because I don't like the movie selection.. but whenever I get a chance I'll go. I would not go back to a regular movie theater.. that's for sure.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Do they know they're a VIP Theatre?

December 05, 2014

I watch a movie at this location once every week. This theatre is 30-35 minutes away from me, but it's always been worth it for a great movie night out experience. Every time you enter your theatre, you browse the menu, the server comes to greet you, you place the order, you receive it in time for the movie, and you're all set for the night. This time I entered the theatre, there were 5-6 'servers' standing in a circle by the doorway with ipads. They socialized up until the announcement came up to notify that the movie is starting and the service has stopped.....what service? What VIP experience? What in-seat food and beverage service? Is there a new rule of raising your hand like you're in a classroom to get service in the VIP theatres now? I was extremely upset because they literally slacked, socialized and off they went while I was left hungry and thirsty for the next 2 hours.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1
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