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User rating: 2.91 Read Reviews | Rate Theatre

320 Water Street, Peterborough, ON K9H 7N9

(705) 749-2000 | View Map


2.91 / 5

User rating: 2.91

 



  • General Experience User rating: 2.33333333333333
  • Concession User rating: 2.8
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3.4

 

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Theatre Reviews

Showing 1 to 4 of 4

depends on day

June 09, 2015

some staff are great customer service same depends on staff member, female manager very rude no customer service skills, male mgr very helpful,some movies are never available here. Concessions way overpriced, if prices were more in line, they would sell lot more

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

worst theatre in ontario

May 02, 2015

I remember when this theatre opened, and it was a thing of beauty. No one cares about it now. It could not be more sad.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

our money will keep going out of town

February 08, 2015

Wife and I came for a movie and this is the last time we will patronize your place. First off, the seats and floor were dirty. Spilled pop where we were. No care about the place. Second, the restaurant at the cinema was closed and you couldn't get anything decent to eat to save your life. Lastly, when the movie was over, our car and 3 others had "for your information" tickets that apparently were not tickets but it was clear that whoever wrote this was collecting plate numbers. That doesn't seem right. It said you should park in areas with lines but there was lines (just barely there!) and NO signs posted saying people SHOULDN'T or CAN'T park where the vehicles were. Nothing like bullying patrons and forcing them to go elsewhere. We will do just that and tell others to avoid that mall and your cinema. Whitby and Belleville are already places we shop at regularly. Downtown doesn't have anything so thanks for the great customer experience. It's a wonder how that empty mall and your cinema is still in business. It won't be when it is closed.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible Sound

January 15, 2015

My wife and I traveled from Bancroft today to see The Imitation Game. We were advised that this movie was open to new mothers and their babies. We had taken in this matinee in the past with no problems. Today, however, the sound was so low my wife could not hear the movie. I asked the "manager" if the sound could be increased a little but she said she turned the sound down so as not to disturb the babies and was not willing to increase the volume. We saw Gone Girl several weeks ago, with new mothers, and experienced no sound problems whatsoever.Because we are 1 1/2 hours away from Peterborough your Thursday matinees worked out well for us in the past but now we will probably be forced to go to Belleville because of the inability of your "manager" to manage the sound properly.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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