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User rating: 3.29 Read Reviews | Rate Theatre

1680 Richmond Street, London, ON N6G 3Y9

(519) 673-4125 | View Map


3.29 / 5

User rating: 3.29

Based on 22 votes and 20 reviews



  • General Experience User rating: 3.27272727272727
  • Concession User rating: 3.13636363636364
  • Cleanliness User rating: 3.13636363636364
  • Theatre Presentation User rating: 3.18181818181818
  • Customer Service User rating: 3.71428571428571

 

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  • Concession

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Theatre Reviews

Showing 1 to 20 of 20

I liked it

December 07, 2016

Had a pleasant conversation with one of the staff members at concession. Decent popcorn. Good job!

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

Unorganized very slow concession

November 13, 2016

20 minutes to wait for service and extra money at $1.50 a ticket on line and the pick up tickets kiosk does not work, you have to see a cashier after waiting in line fo 10 minutes

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0

Best Movie theater in town!

August 13, 2016

I swear every other place is crap, well when it comes to the experience. Silvercity is amazing besides the prices. For an example you could buy a bag a skittles for like 5$ at Silvercity, or you could go to the Dollar store and get 2 for that price. But hey besides pricing it's the best in town.

  • General Experience User rating: 5
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

July 29th ... hot and humid in theatre 6

July 29, 2016

Visited 3:40 viewing of Jason Bourne. Have never watched a movie before in a steam bath. Theatre was hot hot hot and humid. Someone should inform them it is ok to turn on the air conditioning.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Old theater, not clean, smells of urine.

July 03, 2016

Dirty, sticky seats...covered in food and grease. Theater not cleaned from previous showing. No one took our tickets when we went in. Felt like it was a self serve movie experience with no staff for assistance. Really lacking cleanliness. Won't go back.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Appallingly Poor Experience

April 29, 2016

- They removed the box office line altogether, so unless you want to pre-pay and print out virtual bar-codes online with a credit card, which not everyone in the world wishes to do.... some of us still use cash, really...! We do! You are now forced to lineup at the concession stand to purchase your movie tickets. Naturally, the concessions are already understaffed, and you wait for an eternity behind families getting their armfuls of junk food to purchase a ticket. TERRIBLE POLICY .... PERIOD. - The carpets in the hallways and in the theatres STINK of urine and other general foul odours. (Just check previous reviews, people have been saying this for 2+ years, so apparently there isn't a care given to rectify this complaint) . - The temperature in the theatres is rarely comfortable. It's hot, muggy, stale and not air conditioned enough in the spring/summer/fall months and not warm enough in the winter.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

normal theater

March 28, 2016

the only thing wrong is they don't display the movie showtimes out side on there sign.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

great popcorn

February 11, 2016

It is a good theatre to go to.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Did they forget to turn the ac on?

August 16, 2015

This theatre used to be the best, when it was first built. Yes, it has comfortable seats and very friendly staff but the overall feel and look of the theatre is awful and outdated. Every time I visit this theatre I have a terrible experience with either unsupervised, noisy children (at an adult movie), people constantly on their phones, which I understand is uncontrollable, the awful urine smell coming from the old carpets and no air conditioning, or very light ac, on one of the hottest days of the year. You would expect that spending $12, minimum, to see a regular movie, plus snacks and beverages if you choose to, you would expect a better experience. This theatre needs a huge over haul. With the money they bring in and the location, it should be one of the best looking and feeling theatres.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

I have been to many different movie throughout the country and Silver City is one of the best!

August 03, 2015

I have had a great experience every time! Excellent customer service!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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