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User rating: 3.38 Read Reviews | Rate Theatre

2385 City Park Drive, Gloucester, ON K1G 1G1

(613) 688-8800 | View Map


3.38 / 5

User rating: 3.38

Based on 14 votes and 10 reviews



  • General Experience User rating: 3.28571428571429
  • Concession User rating: 3.46153846153846
  • Cleanliness User rating: 3.15384615384615
  • Theatre Presentation User rating: 3.84615384615385
  • Customer Service User rating: 3.15384615384615

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

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Theatre Reviews

Showing 1 to 10 of 10

Ticket Machines Suck

July 26, 2016

Love this theatre but the ticket Machines Suck! Haven't been able to use them for months. Staff just shrug it off when asked.

  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

impersonal

February 24, 2016

Only one cashier-- and the kioks were not accepting credit cards. Garbage place !!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Best theater in town

January 04, 2016

We always get the best seats in the house. Everything is great and my grandchildren love it.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Bit lacking overall

January 09, 2015

Generally lots of parking to be had. Don't like concession stand always trying to up-sell, when concession prices are too high anyway. And now no free refills. Overall feels like they just want you in there so they can get your money. Cleanliness is not too bad. Always seems like something is broken in the men's washroom. Seating is excellent though.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

Best movie theatre design in town!

January 05, 2015

I like this theater a lot it is the best in town. There are two easy entrances in from and back with enough parking, there are lots of good restaurants around it.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Great customer service!

December 21, 2014

This is my favourite theatre because the customer service is amazing, they also have a great concession stand! The cleanliness; not so great...

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Best seats in town

September 04, 2014

Includes an IMAX theatre - all the theatres have awesome seats. Plays all the big movies and some smaller run movies as well. The best of the big box threatres in Ottawa.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

No free refills, sad

March 22, 2014

smaller bags, bigger prices...there has to be a better value or we can just watching it from home.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

NO RESPONSE

December 19, 2013

Even though on the phone they state that the office is open 1/2 hour before the first show...they didn't answer the phone even 1 hour after the first show. I'm so tired of the lack of service from everyone.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

No free refills - what a rip off

October 14, 2013

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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