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User rating: 3.05 Read Reviews | Rate Theatre

817 St. James Street, Winnipeg, MB R3G 3L3

(204) 774-1001 | View Map


3.05 / 5

User rating: 3.05

 



  • General Experience User rating: 3
  • Concession User rating: 2.625
  • Cleanliness User rating: 3.375
  • Theatre Presentation User rating: 3.375
  • Customer Service User rating: 2.875

 

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Theatre Reviews

Showing 1 to 7 of 7

Worst management

April 16, 2016

We asked for a refund because theatre was full, and was refused by "Parker S" even though the movie hadn't begun. This manager was rude to us, said it was our own fault we didn't get there earlier. He was also condescending and abrupt to the other staff who were trying to help get us a refund. I will not return to this theatre!

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Not Very Disabled Friendly...

January 11, 2016

For a relatively new building, the Silver City Polo Park venue is a disgrace to the disabled and the designer should be ashamed of themselves. Yes, there is a ramp to get into the building, this is true. However, the nice visuals of a staircase seemed to take priority over disability access -- either that, or accessibility for the handicapped was an afterthought. Oopsies. Because of this, the ramp to get in the building is way off to the far left side, not even close to the handicapped parking, on the far right. It's like taking a detour to Grand Forks first for a wheelchair -- especially in the wintertime. Inside isn't much better, either. Can the disabled purchase their tickets for themselves and their attendant with the terminal machines like everyone else? Nope. The only way is for us to stand in long line-ups to get them. Discrimination? I would say YES. Wheelchair seating? Yes there is, which is nice. What isn't so nice is that each theater only has a couple of designated wheelchair spots which are all just a couple rows back from the first. So while most people can choose where they sit and how far away they view their movies from the screen, wheelchair bound people don't have that luxury. You either sit on the left side practically at the front, or the right side practically at the front. Those are the only two options. Finally, Customer Service stinks. I can use my Scene points to pay for my ticket even though I have an Access card, thank you very much. Yet I was told by an employee AND the manager that I couldn't -- even though I've been doing it that way for years. Even called head office and they said I was right, too. Silver City Polo Park really needs to get someone in there to start making changes that acknowledge the disabled and make it more handicapped friendly because for a few years now, it has been an epic failure.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

December 28, 2015

Awful experience. Dirty, 30 minute concession line. No paper ticket available have to wait in line even after going through self serve. Very disappointing. Service was good, however.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

May 14, 2015

keep up the good work polo park doing a wonderful job

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Nacho cheese sauce tastes like the plastic container it is served to you in

September 22, 2014

I recently went to Dawn of the Planet of the Apes 3D. The whole movie myself and my husband were able to hear the audio from the movie in the next theater. Very disturbing while trying to watch the movie. Also we ordered popcorn and nacho cheese sauce. Our movie was for 9:55 pm friday evening. The theater was pretty busy so I'm confused on the food preparation. Popcorn was stale and cold and the worst part was the nacho cheese sauce it had been heated so much that it tasted like the plastic container it was served in. Overall very disapointing evening to the movies for my husband and me. I wanted you to be aware as I hope change can be done to that location. Thank you.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Popcorn was terrible!!

February 12, 2014

Lots of kernels, not hot tastes like a cheaper topping, Disappointing

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Bad Popcorn

February 12, 2014

I just attended a movie at polo park. Great movie, heat was on, staff friendly, but your popcorn was a failure! It was the worst popcorn, lots of kernals, terrible. The sign says fresh and hot, I left over 80% of my popcorn sitting in the bag on the floor. My next movie I'll make sure to eat before the show because your popcorn needs work. Have you lowered the grade of popcorn? When you upgrade please let us know and we will try it again. Till then no way!

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2
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